Help reduce denials and improve collection rates while supporting patients’ access to life-saving infusion services.
About Vital Care
Vital Care is the nation’s premier pharmacy franchise network with over 100 locally owned infusion pharmacies and clinics across 35 states. Since 1986, we’ve focused on underserved communities by improving lives through accessible infusion therapy. Recognized as a Best Place to Work by Modern Healthcare, we are committed to building a diverse, inclusive, and growth-focused workplace where every voice matters.
Schedule
- Full-time, 100% remote
- Standard business hours with flexibility based on workload
What You’ll Do
- Review outstanding claims and follow up with payers and patients to ensure timely collections
- Investigate and resolve denials using EOBs, remittance advice, and payer portals
- Submit appeals with proper documentation in line with payer requirements
- Track, document, and communicate claim activity to franchise partners and internal teams
- Identify denial trends and recommend process improvements to reduce DSO and bad debt
- Verify insurance benefits, clarify patient financial obligations, and support therapy cost transparency
- Contribute expertise to training and process updates for the Revenue Cycle Management team
What You Need
- 2–5 years of home infusion billing and/or collections experience (required)
- Minimum 2 years’ experience in home infusion therapy (required)
- High school diploma plus specialized billing/collections training
- Knowledge of pharmacy and medical billing processes across payer types
- Strong organizational skills and attention to detail for investigative follow-up
- Proficiency in Microsoft Office and pharmacy software systems
- Ability to work independently in a remote environment with minimal supervision
Benefits
- Comprehensive medical, dental, and vision insurance
- Paid time off, personal days, paid holidays, and volunteer time off
- Paid parental leave
- 401(k) with company match and tuition reimbursement
- Company-sponsored life and disability insurance plus voluntary coverage options
- Employee assistance programs (mental health, financial, legal)
- Professional development, growth opportunities, and referral bonuses
Be part of a mission-driven organization investing in patient care and your career.
Your next step toward making a difference starts here.
Happy Hunting,
~Two Chicks…