The Collections Officer is responsible for utilizing their financial knowledge to educate and inform new, current and former students of the financial status of their student account and collect outstanding Student Payment plans and/or setting up payment arrangements. This position ensures students are current with their account balance and payment arrangements.
Responsibilities:
Student Payment Plan Collections – 80%
- Follows established collections processes for current and former students to inform students of upcoming and past due payments scheduled.
- Performs telephone, mail, and email contact attempts to collect upcoming and delinquent account balances in accordance with the University’s and state/federal regulations.
- Tracks and achieves weekly and quarterly metrics for student payment plan collections, phone and e-mail productivity and bad debt expense.
- Works with students to establish payment plan arrangements.
- Maintains accurate and completes notes for activities for all accounts receivable balances in appropriate systems.
- Ensures out of school and in school accounts are moving through the collections process by identifying delinquent accounts, aging period, and payment sources.
- Assigns out of school student accounts with Collection Agencies if needed and works with Collection Agencies.
- Performs analyses for management to better understand the collection trends, the cause for outstanding AR and collection agency performance.
- Performs collections attempts using our strategic daily out of school and in school automated dial campaigns to encourage on time payments for all students.
Educating and Counseling Students – 20%
- Answers student questions regarding their account balances, payment amount due and financial aid status.
- Explains why payment plan amounts may vary from their original estimate and counseling students on their account balance.
Requirements:
- 3+ years of collections or business/accounting related work experience required; Knowledge of Fair Debt Collection Practices Act (FDCPA) is desired.
- Clear and professional verbal, written, and interpersonal communication skills.
- Excellent organization and time management skills. This position requires continual attention to detail, the ability to handle multiple priorities, meet deadlines and maintain flexibility in a fast-paced work environment.
- Strong analytical and problem-solving capabilities.
- High level of professional ethics and etiquette.
- Ability to maintain the highest level of confidentiality.
- Proficient in Microsoft Office Suite and the ability to utilize multiple systems.
- The work shift will be 9:00am to 5:00pm, EST
About Us:
Rasmussen University is a regionally accredited private university dedicated to changing lives and the communities it serves through high-demand and flexible educational programs. As a pioneer in career-focused education since 1900, the University is defining a new generation of higher education that focuses on competency-based education, technology and transferrable skills. Rasmussen offers undergraduate and graduate programs online and in person at 23 campuses around the country. The University is designed to lift and support its students every step of the way, from their first credential to their last. Rasmussen is dedicated to global enrichment, serving the underserved and meeting the evolving needs of diverse students, communities and economies. Rasmussen encourages its students, faculty and staff to strive for academic excellence, community enrichment and service to the public good. For more information about Rasmussen University, please visit www.rasmussen.edu.
At Rasmussen, we are proud to be an equal opportunity employer. We are committed supporting and encouraging diversity in the workplace. We welcome our employee’s differences regardless of race, color, creed, religion, gender, national origin, sexual orientation, marital status, age, gender identity, disability or veteran status.
Washington and NYC Pay Transparency Statement
If you are a Washington or New York City resident and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to [email protected]