If you’re the person everyone pings when Athena is acting up, workflows are clunky, or a provider needs the “explain-it-like-I’m-human” version, Midi Health is hiring a Clinical Systems Specialist to optimize their EHR and train teams to use it like a well-oiled machine.
About Midi Health
Midi is a telehealth-first care team built on empathy, trust, and strong execution. This role sits at the center of clinical, product, ops, and IT to make AthenaOne easier, faster, and smarter for the people using it every day.
Schedule
- Remote
- Full-time
- Fast-paced environment supporting clinicians and staff across teams
What You’ll Do
- Manage the user lifecycle across systems (account setup, permissions, deactivation)
- Identify workflow pain points and drive EHR optimization projects
- Customize Athena tools to streamline documentation and care delivery, including:
- Document accelerators
- Encounter plans
- Order sets
- Text macros
- Use EHR analytics to guide optimization priorities and training needs
- Build and deliver training programs (new users, upgrades, workflow changes) with Learning & Development
- Create training materials: job aids, quick guides, and e-learning content
- Provide day-to-day support for clinicians needing help with documentation, navigation, and workflow
- Support go-lives, upgrades, testing, and validation of changes
- Serve as a bridge between end users and Product, Engineering, and Athena support
- Manage EHR-related Slack channels and ticketing workflows:
- Triage issues, prioritize, route, and ensure resolution
- Post updates, tips, known issues, and resources for consistent communication
What You Need
- Bachelor’s degree in healthcare or related field (preferred)
- High proficiency with AthenaOne (required), including reporting and optimization tools
- Experience training across clinical departments and roles
- Strong teaching and communication skills with all experience levels
- Process-improvement mindset and ability to spot efficiencies
- Collaborative approach with clinical operations and product teams
- Service-oriented, responsive support style
Pay
- $80,000–$100,000 (depending on experience and location)
Interview Process
- Recruiter screen (30 min)
- Hiring manager screen (30–45 min)
- Team interviews (30–45 min)
- Final leader interview (30 min)
Not eligible for sponsorship. Must be authorized to work in the U.S. now and in the future.
Happy Hunting,
~Two Chicks…