Be the person clinicians run to when Athena gets clunky, workflows get messy, or a new process rolls out and nobody has the patience to “figure it out.” This role is about making the EHR easier, faster, and cleaner for the people delivering care.
About Midi Health
Midi Health is a telehealth company focused on improving care for women in midlife. They work cross-functionally across clinical, product, engineering, and operations to continuously improve the care experience.
Schedule
Remote role supporting clinicians and staff in a fast-paced environment. Participation in go-lives, upgrades, and major EHR projects may be required.
What You’ll Do
- Manage user lifecycle processes including account creation, permissions provisioning, and deactivation across systems
- Evaluate clinical workflows and recommend EHR-enabled process improvements
- Customize documentation tools such as accelerators, encounter plans, order sets, and text macros
- Use EHR usage analytics to identify optimization opportunities and training needs
- Partner with clinical teams to surface system pain points and lead resolution and enhancement projects
- Build and deliver training programs for new users, upgrades, and workflow changes
- Create job aids, quick-reference guides, training materials, and e-learning content
- Lead one-on-one and group training sessions and provide post-training support
- Support go-lives, system upgrades, testing, and validation of EHR enhancements
- Serve as a liaison between end users, product/engineering teams, and Athena support
- Monitor and manage EHR-related Slack channels, troubleshoot issues, and communicate tips/known issues
- Track and prioritize requests in a ticketing system, routing complex issues to the right teams
What You Need
- Bachelor’s degree in healthcare or related field preferred
- High proficiency in AthenaOne EHR, including reporting and optimization tools
- Experience delivering training across clinical departments and roles
- Strong ability to teach complex concepts in a clear, user-friendly way
- Process-improvement mindset with an eye for workflow efficiency
- Strong collaboration skills across clinical, IT, product, and operations teams
- Comfort operating in a fast-moving startup environment
- Authorization to work in the U.S. now and in the future (no sponsorship)
Benefits
- Estimated salary range: $80,000–$100,000 annually (depending on experience and location)
If this one fits your skill set, apply while it’s open.
A role with real leverage: fewer clicks, cleaner workflows, happier clinicians.
Happy Hunting,
~Two Chicks…