iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable biosensing technology with powerful cloud-based data analytics and machine- learning capabilities. Our goal is to be the leading provider of first-line ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 1 million patients and their doctors on a shorter path to what they both need – answers.
About this role:
iRhythm is currently seeking an experienced Clinical Operations Support Tech. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!
Work Schedule:
- 3 days/24 hours per week with rotating weekends
- Evening shift: 12:30pm-9:00pm PDT or 2:30pm-11:00pm CDT
- Overnight shift: 8:30pm-5:00am PDT or 10:30pm-7:00am CDT
Responsibilities include:
- Clinical Service Liaison
- Primary communicator via Outlook and Salesforce between our Cardiac Technicians and outbound calls to our cardiac accounts (cardiology offices, hospitals, etc.)
- Effectively communicate ECG abnormalities by notifying physicians/clinical personnel as required according to physician notification protocol
- Account follow up for additional clinical information (i.e., pacemaker settings, cardiac clinician contact information)
- Utilize clinical case management ticket system to respond, act, and update case status
- Verify process notification criteria and completeness of report
- Communicate with internal work partners (e.g., Cardiac Techs) and external customers (e.g., hospitals, clinicians)
- Meet or exceed the performance metrics as defined for the role, both productivity and quality of cases managed
- Adherence to HIPAA Guidelines and Good Clinical Practices
- Maintain compliance with job specific proficiency requirements
- Other duties as assigned
About You:
- Associate degree and minimum 1 year related professional experience preferred or High School diploma and minimum 2 years professional experience required. Experience required of customer service experience, preferably in healthcare.
- Technically Skilled: Proficient with case management (CRM) systems, and Microsoft Office – especially Outlook and Word
- Strong Communicator: Candidates must possess strong verbal and written communication skills.
- Adaptive: Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
- Customer Focused: Must be patient and customer focused, demonstrating professionalism in challenging situations via phone, email, online
- Solution Minded: Must demonstrate independent thinking and sound judgement skills: ability to define problems, collect data, establish facts, and draw valid conclusions
- Engaged and Motivated: Great work ethic and a desire to provide high quality outcomes (reports) to our clients and patients