Clinical Onboarding Specialist

Hazel partners with schools and families to provide physical and mental virtual health care that helps students feel better and get back to learning. As telehealth becomes more and more relevant in the lives of children, Hazel is experiencing tremendous company growth. Our innovative response to our nation’s call for equitable, affordable, and safe virtual access to healthcare has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will…

Make an Impact: Work with a team that is increasing equitable access to quality healthcare experiences for students and their families
Enable Scale: Work with a team that is building and professionalizing a high-growth high impact social enterprise
Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference
The Role: The Clinical Onboarding Specialist will assist behavioral and physical health providers across multiple states with joining Hazel Health. The Specialist will work directly with new providers to secure all relevant licensing, work history, education, and training information and documentation to inform the credentialing, payer enrollment, and licensing processes.

Role title: Clinical Onboarding Specialist

Location: Remote

What You’ll Bring:
Serve as the point person to new hire providers to ensure onboarding efficiency, guidance and support. Provide credentialing and licensing information and detailed instructions to provider immediately following signed offer letter
Function as the liaison for the new provider for all Hazel-related questions, submissions, and processes; communicate and escalate cross-functionally as needed
Collect all data necessary for organizational credentialing and payer enrollment for new providers prior to provider start date, and ensure complete, well-organized files
Facilitate the credentialing process, including by communicating to all impacted departments with updates on provider onboarding statuses, escalations, and progress as well as processes related to provider separations
Store and input provider documents and information into Salesforce and initiate the Credentialing Verification Organization process with our external vendor; populate initial credentialing application for Credentialing Requirements.
Collaborate with People and Licensing departments to ensure all required documents and background checks are completed in compliance with regulatory requirements and organizational policies
Conduct regular audits of credentialing and onboarding documentation, including supporting delegated credentialing with payers and Hazel re-credentialing policies
What excites us:

High School Diploma and at least one year of professional work experience required
Health care and/or start up experience
Proficient in Google and Microsoft Office programs
Excellent customer service, time management, written and verbal communication skills
Ability to work under deadlines and prioritize tasks/deliverables effectively
Demonstrated ability to analyze situations accurately and take effective action
Excellent organizations skills and attention to detail
Strong team player, collaborates effectively and professionally within and across teams
Eager to learn new skills, processes, and procedures
Experience with human resources management and/or provider credentialing software and tools strongly preferred
Experience working in a remote, distributed environment strongly preferred
Provider credentialing, onboarding and/or payor enrollment experience strongly preferred
The compensation range for this role is $19.63.00-$23.00/hour with a 401k match, healthcare coverage, paid time off, and a broad range of other benefits. Peruse our benefits at Hazel Health Benefits.

We are committed to creating a diverse, inclusive, and equitable workplace. Hazel Health values the minds, experiences, and perspectives of people from all walks of life. We are proud to value diversity and be an equal-opportunity employer. Qualified candidates with arrest and conviction records will be considered for employment in accordance with the Fair Hiring laws.