If you’re the type who can herd cats with compassion, train fast, and keep onboarding tight while everything scales and shifts, this role is for you. You’ll own the clinical onboarding experience end-to-end, making sure new hires feel supported, trained, and ready to move into client-facing care without missing steps.
About Charlie Health
Charlie Health provides personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to expand access to life-saving care through connection, evidence-informed practices, and a model built for clients with complex needs.
Schedule
- Remote (U.S.)
- Hybrid expectation if you live within 45 minutes of a Charlie Health office
- Full-time role with cross-team collaboration (recruiting, HR ops, leadership, regulatory)
What You’ll Do
- Manage new hire onboarding from preboarding through launch into client-facing care
- Support clinical training by learning the day-to-day responsibilities of assigned onboarding cohorts
- Guide new hires through Charlie Health’s onboarding steps, jumping in with extra training and support when needed
- Maintain consistent communication with new hires via email, phone, and text
- Keep onboarding materials current, clinically relevant, and effective across learning styles
- Partner with recruiting, onboarding, leadership, regulatory, and HR operations to track progress and performance
- Conduct periodic audits of employee file data for timeliness and completeness
- Handle sensitive information with strict confidentiality
- Escalate issues quickly, calmly, and with discretion
- Build strong working relationships with clinical and administrative leaders and external partners
- Other duties as assigned
What You Need
- Bachelor’s degree (required)
- 2+ years of HR onboarding administration or training experience (required)
- HR experience in a clinical setting (highly desired)
- Strong written and verbal communication
- High discretion and ability to maintain confidentiality
- Detail-oriented, organized, and comfortable juggling moving parts
- Problem-solver who can think outside the box without breaking compliance
- Comfort using cloud-based tools (Google Suite, Slack, Zoom, Dropbox)
- Strong interpersonal skills with a consultative, relationship-driven style
- Work authorization in the U.S. and native or bilingual English proficiency
Benefits
- Comprehensive benefits offered to full-time, exempt employees
Compensation
- Target base pay: $44,000–$58,000 annually (final offer depends on location, experience, internal equity, and business needs)
Quick gut-check: this is not a “send a welcome email and call it onboarding” job. This is operations + training + people support, in a fast-scaling environment where processes will change. If you like structure but can flex without spiraling, it’s a good fit.
Happy Hunting,
~Two Chicks…