The Clinical Content Specialist role will be responsible for creating/reviewing clinical content, collaborating to develop new clinical programs, and liaising with/managing the resources of various departments in order to improve the quality and cost of care delivered by clients of Signify Health. “Clinical Content” includes, but is not limited to: infographics, one-pagers, multi-page clinical programs, video scripts, presentations, and educational material. The role requires the ability to translate clinical, regulatory, and contractual language into actional tactics that can be implemented in clinical practice as well as deliver training to clients and internal clinicians. The ideal candidate will be able to develop solutions which drive client success, train on how to implement these solutions, and is comfortable working in a fast-paced and challenging environment to address the complex needs of high exposure projects.
Essential Duties and Responsibilities:
| · Design, review/revise, and deliver content and internal clinical training programs related to value-based care initiatives for clinicians· Serve as a subject matter expert to Signify staff relating to various clinical programs· Coordinate with other clinical-focused team members to develop, integrate, and maintain clinical content and clinical product features/functionality· Assist in development and deployment of tactics to implement and scale clinical content and product functionality· Follow clinical content processes and quality control programs related to creation and production of clinical content, including refresh processes, to ensure all content is up-to-date and appropriately documented· Develop and review clinical content for emerging clinical programs· Ensure materials are rigorous and consistent with clinical best practice· Research, review, and refine clinical content for accuracy and completeness· Synthesize complex information from multiple, sometimes conflicting, sources to form a conclusion |
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
| · Research and resolve education content inquires from customers and internal departments· In partnership with Sales and Account Management, proactively engages to share Signify Health offerings to current and future customers· Ability to travel up to 20% for internal meetings, trainings, and events |
Competencies:
To perform the job successfully, an individual should demonstrate the following:
| · Achievement Focus: demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.· Business Acumen: Aligns work with strategic goals. Conducts cost-benefits analyses. Demonstrates knowledge of market and competition. Displays orientation to profitability. Understands business implications of decisions.· Business Ethics: Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.· Communication: Ability to clearly communicate finings and to translate complex information into “plain language”· Managing Customer Focus: Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery· Peer Relationship Builder: Able to work collaboratively with multiple subject matter experts in a virtual work environment· Strategic Thinking: Adapts strategy to changing conditions. Analyzes market and competition. Develops strategies to achieve organizational goals. Identifies external threats and opportunities. Understands organization’s strengths and weaknesses.· Visionary Leadership: Acts in accordance with vision. Communicates vision and gains commitment. Creates a clear, compelling vision. Displays passion and optimism. Mobilizes others to fulfill the vision. |
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations my be made to enable individuals with disabilities or to perform the essential functions.
Language Ability:
Read, analyze, and interpret complex documents. Respond effectively to sensitive inquiries. Write speeches and articles using innovative techniques. Make persuasive presentations on complex topics to management, public groups, and/or boards of directors.
Mathematical Ability:
Work with basic mathematical concepts such as probability and statistical inference, and applying concepts such as fractions, percentages, ratios, and proportions to practical situations
Reasoning Ability:
Apply logical thinking to a wide range of intellectual and practical problems. Deal with nonverbal symbolism (e.g. formulas and equations) in difficult phases. Deal with a variety of abstract and concrete variables.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software, Microsoft Suite, and Google Suite.
Supervisory Responsibilities:
None
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop; kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
The base salary hiring range for this position is $65,000 to $90,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. APPLY HERE