This is a leadership seat for an independently licensed clinician who can run a high-volume, high-standard admissions operation and still jump in to complete biopsychosocial assessments when needed. You’ll manage and develop the admissions clinical team, tighten processes, ensure compliance, and directly impact how many clients Charlie Health can serve.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to expand access to life-saving care through connection, evidence-informed practices, and a model designed for clients with complex needs.
Schedule
- Remote (United States)
- Full-time, exempt (salaried)
- Monday–Friday: 11am–7pm or 12pm–8pm (role may require flexibility beyond set hours)
- Not presently available in Illinois
What You’ll Do
- Manage a team of Admissions Assessment Therapists, Associates, and/or Coordinators to hit departmental objectives
- Lead supervision and development, including:
- Performance reviews
- Weekly 1:1 check-ins
- Team meetings
- Hiring, training, coaching, and ongoing growth plans
- Oversee intake and assessments for national virtual IOP programming
- Complete monthly chart audits to ensure compliance and quality assurance
- Partner cross-functionally with Clinical Leadership, Admissions Leadership, Compliance, Revenue Cycle, and Utilization Review to improve the admissions process and client experience
- Help define admissions best practices and create/revise policies and procedures
- Handle escalations, provide service recovery, and determine next steps for complex situations
- When needed, complete HIPAA-compliant virtual biopsychosocial assessments across age groups (children through adults)
- Identify when crisis intervention, safety assessment, or a higher level of care is needed and coordinate accordingly
- Build provisional diagnoses using DSM-5 criteria and document thoroughly in the EMR
- Assign treatment team members and group schedules and communicate new admissions to staff
- Adapt quickly to organizational change and shifting priorities as the company scales
What You Need
- 2+ years of behavioral health admissions supervisory/management experience (required)
- Master’s degree in mental health or related field (required)
- Independent mental health licensure (required; all disciplines welcome)
- Strong project management skills in a fast-paced environment
- Ability to motivate teams, communicate clearly, and build rapport across all levels
- High proficiency navigating EMR systems
- Salesforce experience preferred
- Comfort with cloud-based tools (Gmail, Slack, Dropbox, Zoom, Office, EMR)
- Experience working with a wide range of ages
- Work authorization in the U.S. and native or bilingual English proficiency
- Reliable, confidential, telehealth-ready tech setup
Benefits
- Comprehensive benefits offered to full-time, exempt employees
Real talk: this is not a “clinical supervisor who rarely touches cases” situation. They want a builder who can lead people, own metrics, standardize quality, and still perform the work when the line gets long.
Take action: if you’re in Illinois, don’t waste time on this one since it’s currently not available there. If you’re not, this is a strong move if you’ve actually led admissions teams and can prove outcomes (volume, time-to-admit, QA/compliance scores, team KPI lift).
Happy Hunting,
~Two Chicks…