Support virtual mental health care by keeping client groups running smoothly and ensuring families receive a seamless treatment experience.
About Charlie Health
Charlie Health connects people to life-saving virtual behavioral health treatment, specializing in clients with complex mental health, substance use, and eating disorder needs. Their mission is rooted in connection — between clients, clinicians, care teams, and the communities that support them. As they expand nationwide, Charlie Health continues reshaping what accessible, personalized care can look like.
Schedule
- Part-time W2 role
- Minimum 10 hours per week
- Preferred availability:
- Mon–Thurs 3–8pm MT (highly preferred)
- Mon–Thurs 10am–2pm MT
- Fri/Sat availability strongly preferred
- Fully remote with consistent video-based work
- Not available to candidates residing in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington DC
Responsibilities
- Open virtual groups and prepare technical setup for scheduled clients
- Welcome clients into group sessions and assist with basic questions
- Facilitate smooth virtual entry for clients and group facilitators
- Monitor attendance and follow up with clients who are absent
- Verify, finalize, and publish attendance records across all sessions
- Communicate absences, tech issues, and clinical concerns to internal teams
- Send calendar invites and text reminders to clients and families
- Track alumni and family groups as needed
- Administer client surveys
- Support additional projects or administrative tasks as assigned
Requirements
- Authorized to work in the United States
- Native or bilingual English proficiency
- Reliable technology and internet connection for remote work
- Experience supporting children, teens, young adults, and adults in clinical or group settings (highly preferred)
- Strong attention to detail; able to work independently and efficiently
- Proficiency with cloud-based tools: Slack, Dropbox, Gmail, Zoom, Google Drive, EMR systems
- Basic proficiency in Microsoft Excel or Google Sheets
- Comfortable being on camera regularly
- Experience adapting quickly to new software
- 1+ year of experience working through video conferencing platforms
Benefits
- Comprehensive benefits offered to full-time, exempt employees
- Part-time hourly rate: $20.00 per hour
- Mission-driven, trauma-informed clinical environment
- Remote-first role with consistent scheduling
Support the clinicians. Support the clients. Keep the care running smoothly.
Happy Hunting,
~Two Chicks…