If you are located within Missouri, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
We’re changing the way healthcare works for the better. That means consulting with our members, partnering with our physicians, and delivering drugs in the most efficient and effective way. Join us and start doing your life’s best work.SM
Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am – 5:00pm CST). It may be necessary, given the business need, to work occasional overtime. Office is located remotely.
We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Work with hospitals, clinics, facilities, and the clinical team to manage requests for records and/or responses from facilities and/or providers
- Process incoming and outgoing quality care concerns as necessary
- Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
- Handle resolution/inquiries from members and/or providers
- Will be conducting high volume of outbound calls to providers to follow up on requests
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED OR equivalent work experience
- 1+ year of professional experience in an office/customer service setting using the telephone and computer as the primary instrument to perform job duties
- Experience with Microsoft Word (creating, editing, and saving documents) and Microsoft Outlook (email and calendar management)
- Medical Terminology knowledge
- Must be 18 years of age OR older
- Ability to work full-time, Monday – Friday between 8:00am – 5:00pm CST including the flexibility to work occasional overtime given the business need
Preferred Qualifications:
- Experience working within the health care Industry and with health care insurance
- Experience working in a hospital, physician’s office or medical clinic setting
- Clerical or administrative support background
Telecommuting Requirements:
- Reside within Missouri
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
- Ability to multi-task and prioritize workload
- Ability to learn new computer applications
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.