UnitedHealth Group
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
As a clinical administrative coordinator working remotely you will have the comfortability of working for a quiet designated area in your home. You will be responsible for contacting members about the post discharge benefits including meals, transportation, and in home care. You will be trained as a backup for the intake team and will be speaking with members regarding their post discharge benefits. Your daily tasks will include, but not be limited to, accurately entering member and benefit information in a variety of platforms; and ongoingly review workflows and job aides to ensure correct and efficient processes are being followed.
It is recommended to have additional monitors as you will be navigating between computer screens and platforms to research member information. Other daily activities and tasks include participating in team chats throughout the day, working independently, acting as a resource for others, and complete other tasks as requested by your manager.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am 5:00pm.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Responsible for contacting member about the post discharge benefits including meals, transportation and in home care.
- Trained as back-up for our Intake team, speaking with members regarding their post discharge benefits.
- Accurately enter member and benefit information in a variety of platforms.
- Navigate between computer screens and platforms to research member information.
- Participate in TEAM chat throughout the day.
- Ongoing review of workflows and job aides to ensure correct and efficient processes are being followed.
- Extensive work experience within own function.
- Complete work that is frequently completed without established procedures.
- Work independently.
- Potentially act as a resource for others.
- Other tasks as requested by their manager.
Required Qualifications:
- High School Diploma / GED (or higher)
- 2+ years of customer service experience analyzing and solving customer problems
- 2+ years of telephonic customer service experience
- 1+ years of previous experience working with Microsoft Office Outlook, Word and Excel
Preferred Qualifications:
- Working Knowledge of Medical Terminology to communicate with members and providers.
- Previous experience working with Microsoft Access databases
- Experience working within the Healthcare Industry
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Working in a fast-paced environment where you respond to needs of many people at the same time.
- Excellent time management skills
- Ability to work independently and as part of a team