Employer: UnitedHealth Group
$1000 Sign-On Bonus For External Candidates
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to work our normal business hours of 8:00am 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Provides administrative clinical support to the inpatient clinical team up to including requesting clinical information as directed the Inpatient nurse
- Manage incoming clinical information from providers and external partners
- Ensure a timely acknowledgement and response to all fax requests for medical services documents received providing appropriate feedback to address processing issues
- Maintain high level of data integrity and compliance to set turnaround time to meet regulatory / contractual requirements and operational metrics
- Communicate with the clinical team to ensure the provider receives a response with necessary information
Required Qualifications:
- High School Diploma / GED (or higher)
- 2+ years of customer service experience analyzing and solving customer problems
- 2+ years of data entry experience in administrative or clerical support role
- 1+ years of experience working within the healthcare industry, hospital, physician’s office or medical setting
- Experience handling confidential client / patient information
- Must be able to navigate a PC to open multiple applications, send emails, and conduct data entry
- Intermediate Microsoft Office Suite skills: Microsoft Excel (ability to sort, sum, insert bar graphs and use formulas, create and edit data in spreadsheets), Microsoft Word (ability to create documents and complete mail merging), Microsoft Outlook (ability to manage email, calendar, and task lists)
- Ability to work Monday – Friday 8:00 am – 4:30 pm CST or EST
Preferred Qualifications:
- Some College (or higher)
- Experience with Captiva, ECAA, and / or ICUE / HSR
- Professional experience in a clerical or administrative support related role
- 1+ years of experience Medical Terminology to communicate with members and providers
- Experience working with ICD – 10 and CPT and HCPC coding
- Experience working with Medicare and / or Medicaid Services
- Experience working in a call center environment
- Previous work experience in a virtual environment
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Ability to work with multiple screens and applications at one time