Overview
Client Support/Ticket Specialist (Remote)
Start Immediately!
Pay rate: $18-$20/hr
Open to talent throughout the United States!
Weekly Pay and Benefits
Our leading and innovative internet client is seeking a client support specialist to support the growth of their advanced messaging business through day to day management of tickets, utilizing ZenDesk and Salesforce. The ideal candidate is a team player and high performing individual contributor, with attention to detail and solid communication skills. This role requires a combination of data entry and team communication.
Job Duties:
Assist product support team with upcoming tickets, processing and staying on track
Support the team by checking systems and providing internal stakeholders with status updates on onboarding status
Maintain records of customer onboarding status with attention to detail
Compile, sort and verify the accuracy of data before it is submitted to leadership
Periodically audit, locate and correct data entry errors or report them to supervisors.
Work with other team members to identify and report potential process improvements to management
Requirements:
2 years Data Entry experience preferred
Experience in any customer-facing role preferred
Verbal and written communication skills, attention to detail, and interpersonal skills.
Ability to work independently and manage one’s time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as Microsoft Excel and Word
Previous experience with Slack, ZenDesk and Salesforce preferred, but not required
TCW Global is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.