Help rehab therapy teams succeed by guiding them through onboarding, adoption, and long-term success with Prompt’s cutting-edge software. If you thrive in client-facing roles and enjoy building lasting relationships, this is an opportunity to directly impact healthcare delivery.
About Prompt Therapy Solutions
Prompt is transforming healthcare with automated, modern software for rehab therapy practices. As the fastest-growing company in the therapy EMR space, Prompt is setting a new industry standard and helping organizations improve care while reducing waste.
Schedule
- Full-time
- 100% Remote
- Flexible culture with smart-work focus
What You’ll Do
- Manage client onboarding, training, and implementation sessions
- Serve as the main point of contact for small- to mid-sized client accounts
- Deliver webinars, Q&A sessions, and workflow-specific guidance for rehab therapy teams
- Respond to inquiries and resolve client issues in coordination with Product and Support teams
- Monitor client KPIs to improve retention and adoption of new features
- Identify upsell opportunities and support cross-team collaboration with Sales and Engineering
- Maintain accurate records in CRM systems (Salesforce, HubSpot) and leverage data insights for client success
What You Need
- Background as PT, PTA, OT, SLP, or rehab clinic administrator
- 0–2 years in a customer-facing role in SaaS, healthcare, or support
- Strong communication, interpersonal, and problem-solving skills
- Ability to manage multiple priorities in fast-paced environments
- Comfortable with SaaS platforms and digital tools
Preferred Skills
- Experience with EMR systems and clinic workflows
- Proficiency in MS Excel and technical troubleshooting
- Prior outpatient physical therapy or rehab experience
- SaaS customer success background
Benefits
- Salary range: $75K – $100K annually
- Flexible PTO and remote/hybrid environment
- Potential equity compensation for outstanding performance
- Medical, dental, and vision insurance plus disability and life coverage
- 401k, FSA/DCA, commuter benefits, and discounted pet insurance
- Wellness perks including gym credits and HQ recovery suite (cold plunge, sauna, shower)
- Company-paid family and medical leave and sponsored lunches
Join a customer success team ranked far above the competition and help redefine the rehab therapy experience.
Grow with Prompt while driving value for healthcare teams.
Happy Hunting,
~Two Chicks…