Step into a high-impact role supporting outpatient rehab clinics as their strategic partner across clinical operations, billing workflows, and revenue cycle management. This position is ideal for a licensed rehab therapist who wants to use their expertise in a new way—helping teams succeed while shaping outcomes at scale.
About Prompt Therapy Solutions
Prompt builds modern, automated software that transforms every aspect of outpatient rehab therapy—reducing paperwork, improving care, and streamlining billing. As the fastest-growing EMR in the therapy space, Prompt solves long-standing healthcare challenges with innovation and a team of talented individuals committed to creating meaningful impact. The company values smart work, collaboration, and long-term success for clients and patients.
Schedule
- Full-time
- Fully remote (U.S.)
- Requires collaboration across multiple internal teams and occasional flexible hours
What You’ll Do
- Serve as the primary strategic partner post–go-live for clients using Prompt + Prompt RCM
- Build deep relationships that support clinical, administrative, and billing workflows
- Understand each client’s goals, clinical model, and operational processes to provide tailored guidance
- Host regular cadence meetings and business reviews to assess performance and uncover opportunities
- Monitor and respond to support inquiries, triaging issues and escalating as needed
- Provide expertise on clinical documentation, claim lifecycle questions, and denial patterns
- Analyze client performance data and KPIs to identify risks and present actionable insights
- Manage churn indicators and coordinate internal retention strategies
- Maintain expert-level knowledge of Prompt’s software and RCM offerings
- Collaborate with RCM Ops, Support, Product, Engineering, and Success to deliver a seamless experience
- Advocate for client feedback and contribute to process improvements and retention strategies
What You Need
- Active license as a PT, OT, or SLP with outpatient experience
- Strong understanding of rehab clinical, administrative, and billing workflows
- 3+ years in medical billing, insurance claims, or RCM preferred (Prompt provides RCM training if needed)
- Experience in customer-facing roles with strong relationship-building skills
- Comfort navigating EMRs, workflow tools, and SaaS platforms
- Strong Excel and Google Workspace skills with a data-informed mindset
- Excellent communication skills with the ability to simplify complex topics
- Proven ability to manage multiple priorities and adapt in a fast-moving environment
- High accountability, growth mindset, and eagerness to expand responsibilities quickly
Benefits
- Competitive salary ($80K–$95K)
- Remote/hybrid options
- Potential equity for top performers
- Flexible PTO
- Company-paid disability and life insurance
- Paid family and medical leave
- Medical, dental, and vision coverage
- Discounted pet insurance
- FSA/DCA and commuter benefits
- 401(k)
- Fitness class credits and wellness perks
- HQ recovery suite (cold plunge, sauna, shower)
Use your clinical expertise in a broader, strategic role that helps rehab teams thrive.
Become the trusted partner clinics rely on to drive outcomes, clarity, and long-term success.
Happy Hunting,
~Two Chicks…