If you’re looking for a stable, fully remote role where you can help people navigate their healthcare savings accounts, this one is worth your attention. This position gives you real customer impact, structured training, and clear performance goals so you always know what success looks like.
About HSA Bank
HSA Bank helps people save for a healthier future through tools that lower healthcare costs and increase access. The company supports consumers, employers, and partners with simple, reliable health savings solutions. Their mission is to empower smarter financial healthcare decisions.
Schedule
- Fully remote with high-speed internet required
- Must be available for shifts between 6 AM and 10 PM CST, Monday through Sunday
- Includes 2–3 weeks of virtual classroom training
What You’ll Do
- Support accountholders by phone and email with problem-solving, research, and clear follow-through
- Navigate multiple systems (Sparak, 1Cloud, SharePoint, Star) to resolve inquiries accurately
- Explain HSA benefits and IRS regulations in simple, understandable terms
- Process customer requests and reinforce updated policies
- Take ownership of escalated issues and submit customer feedback
- Model strong customer service habits and consistently meet performance metrics
What You Need
- High school diploma or GED
- 0–2 years of direct customer service experience (retail, call center, or face-to-face service)
- Strong listening, communication, and problem-solving skills
- Comfortable handling multiple systems and multitasking
- Positive, flexible, detail-oriented mindset
- Ability to work in a focused headset environment for extended periods
Benefits
- Pay range: $20–$21 per hour, plus incentive compensation
- Comprehensive training and long-term growth potential
- Inclusive culture committed to employee support and development
This role moves fast, and remote spots fill quickly.
A great fit if you want reliable hours, stable pay, and meaningful customer impact.
Happy Hunting,
~Two Chicks…