Work from home while serving as the primary point of contact for employer clients and brokers. In this role, you’ll own client relationships end to end, resolving issues, educating them on benefit tools, and helping them get the most out of their partnership with Ameriflex.
About Ameriflex / AE Perkins
Ameriflex, supported by holding company AE Perkins, is a leading benefits administration provider focused on making FSAs, HSAs, COBRA, and other employer-sponsored benefits simple to use and easy to understand. Their Client Experience team supports plan administrators, brokers, and employers nationwide with white-glove service that drives retention and long-term growth.
Schedule
- Full-time, remote role
- Required hours: Monday–Friday, 8:30 a.m. – 5:30 p.m. in your time zone
- Occasional travel as needed (ideally once per year) for relationship initiatives
What You’ll Do
- Serve as the main point of contact for a portfolio of new and existing clients, answering questions and resolving issues from start to finish
- Ensure clients feel heard, supported, and valued by responding with empathy and professionalism
- Anticipate client needs by identifying potential questions or concerns and addressing them proactively
- Build, maintain, and strengthen relationships with Plan Administrators, Brokers, and other key stakeholders to support retention and growth
- Educate clients on Ameriflex systems, tools, and policies so they can effectively use products and services
- Maintain detailed, organized account records, including interactions, service issues, and resolutions
- Handle confidential information in full compliance with HIPAA and related regulations
- Collaborate with internal partners to execute business plans and strategies that align with company goals
- Use internal tools and resources to maximize efficiency and ensure a seamless service experience
- Perform additional duties as needed to support the Client Experience team
What You Need
- Bachelor’s degree from an accredited institution
- 3+ years of account management or client relationship experience, preferably in a service-focused environment
- Experience in benefits administration is preferred
- Strong service mindset with a passion for delivering excellent client experiences
- Superior written and verbal communication skills with a polished, professional tone
- Advanced organizational skills and the ability to manage multiple tasks, calls, and emails simultaneously
- Ability to adapt quickly to changing priorities and perform well under pressure
- Comfort navigating multiple web-based programs and technology tools
- Goal-oriented, self-motivated, and eager to grow within the organization
- Solid understanding of HIPAA and compliance best practices for handling sensitive information
- Intermediate to advanced skills in Microsoft Excel and other data tools preferred
Benefits
- Salary: $53,000 – $55,000 annually, based on experience
- Quarterly bonus structure with potential earnings of approximately 4%–6% of base pay per quarter
- Medical, dental, and vision insurance
- 401(k) with company matching
- Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
- Disability and life insurance
- Employee Assistance Program (EAP)
- LegalShield and ID Shield
- Commuter Reimbursement Plan
- Tuition reimbursement
- Bonus pay opportunities
- Wellable membership
- Telescope Health (telehealth) via Accresa
- Intellect mental health app
- Employee engagement activities, including events, raffles, book club, and more
If you’re ready to move from transactional support into true long-term client partnership, this role is a strong next step.
Happy Hunting,
~Two Chicks…