Help practices streamline patient access to specialty therapies with technology that makes a real impact.
About CareMetx
CareMetx delivers industry-leading patient access solutions for pharmaceutical companies and healthcare providers. From enrollment to outcomes, we provide scalable, efficient digital hub services—simplifying workflows for prior authorizations, consent, and patient onboarding. Our mission is to help patients start and stay on therapy faster, enhancing treatment outcomes while reducing complexity for practices.
Schedule
- Full-time, remote position
- Flexible hours; some travel may be required
- Must maintain regular attendance and be prepared for work as scheduled
Responsibilities
- Manage onboarding for new clients, ensuring a smooth transition to our prior authorization platform
- Conduct needs assessments and tailor onboarding processes to client requirements
- Provide training to medical practice staff on prior authorization software
- Guide clients through setup, configuration, and troubleshooting
- Collaborate with internal teams to resolve concerns quickly and accurately
- Ensure system integrations and data setup are completed on time
- Build strong client relationships as the primary contact during onboarding
- Track client adoption, gather feedback, and share insights to improve solutions
- Maintain detailed onboarding documentation and client-specific materials
- Report progress, satisfaction, and issues to leadership
Requirements
- Bachelor’s degree in Healthcare Administration, IT, Business, or related field preferred
- 3+ years of experience in client onboarding, implementation, or customer success (healthcare/software a plus)
- Familiarity with prior authorization processes and medical practice administration highly desirable
- Proficient with Microsoft Office Suite and CRM software
- Excellent communication and interpersonal skills
- Strong organizational and project management abilities
- Technical proficiency with software implementation and troubleshooting
- Ability to simplify and explain complex concepts clearly
Benefits
- Competitive compensation
- Comprehensive training and onboarding support
- Growth opportunities within a mission-driven company
- Collaborative culture that values innovation and doing right by employees
Join CareMetx and help connect patients, providers, and pharmaceutical partners in ways that improve care outcomes and access.
Happy Hunting,
~Two Chicks…