KEY DUTIES & RESPONSIBILITIES
- Set-up and validate new client accounts in customer relationship management system (CRM) in accordance with Customs regulations
- Maintain existing customer account data include: name and address changes, client billing routing details, and rates
- Secure required signatures and ensure the availability of required documents
- Work closely with colleagues to identify data related problems and assist with resolving them.
- Ensure high quality data is collected, maintained and available.
- Responsible for ensuring the appropriate rate structure is affixed or updated in multiple Livingston operating systems
- Navigate within Livingston’s business model to support various teams, examples include, but are not limited to: Customs Solutions, Client Experience, Sales, CFS, Legal, Regulatory Affairs, etc.
- Ensure high quality data is collected, maintained and available within required timeframe
- Perform other related duties as assigned by management.
KNOWLEDGE & SKILLS
- Strong customer service orientation
- Excellent written, verbal and listening skills
- Ability to accurately record data
- Ability to work independently under a tight schedule
- Ability to prioritize workflow
- Ability to reflect a professional company image