If you’re organized, unshakeable, and can keep accounts moving without letting clients slip through the cracks, this role is built for you. You’ll manage billing and collections activity, handle client communication, and keep a clean, transparent book of business that protects revenue and strengthens trust.
About TridentCare
TridentCare supports healthcare organizations with services that rely on accurate billing, strong client communication, and consistent follow-through. This team helps keep accounts current, resolves discrepancies, and ensures contracts and invoicing stay on track.
Schedule
Full-Time
Remote (United States)
Reliable internet access required
What You’ll Do
- Complete timely collection activity on aged accounts receivable
- Prepare, edit, and submit billing, collections, and corrections based on client contracts and supporting documents
- Ensure invoices are transferred accurately and on time per contract requirements
- Drive strong customer care using KPIs across calls, emails, and client meetings
- Complete at least 32 account interactions daily (monthly average)
- Coordinate with billing and sales teams to resolve billing and contractual issues
- Provide AR reports to clients, sales, quality, and executive stakeholders as requested
- Review accounts to identify risk of service suspension due to nonpayment
- Respond to client inquiries about account status quickly and professionally
- Resolve discrepancies, and prepare adjustments and refunds for approval when needed
- Maintain accurate client contact info and detailed records of all billing and collection activity
- Provide transparent updates on your book of business so leadership is aware of issues that could delay payment
- Attend meetings and be prepared to speak to account statuses in full detail
- Support other tasks as assigned
What You Need
- High school diploma (required)
- 1–3 years of experience (medical billing systems experience is a plus)
- Strong organizational skills and attention to detail
- Expert-level customer service skills
- Advanced written and verbal English communication
- Advanced communication and time management skills
- Advanced Microsoft Office skills
- Working knowledge of medical terminology (some knowledge)
- Self-starter mindset and ability to hit task and interaction goals consistently
Benefits
Not listed in the posting. (Ask about pay range, benefits, and performance metrics during the interview process.)
If you want a remote role where consistency, accountability, and client communication actually matter, this one’s worth a serious look.
Happy Hunting,
~Two Chicks…