If you’re sharp with details, steady with follow-through, and comfortable living in AR, billing, and client communication all day, this role is built for you. You’ll manage a book of business, drive collections, and keep client accounts accurate, current, and moving.
About TridentCare
TridentCare supports healthcare organizations with essential services that rely on accurate billing and strong account coordination. This team helps ensure invoices, collections, and client communication stay on track so accounts don’t stall and service doesn’t get disrupted.
Schedule
Full-Time
Remote (United States)
Reliable internet access required
What You’ll Do
- Complete timely collection activity on aged accounts receivable
- Prepare, edit, and submit billing, collections, and corrections per customer contracts
- Ensure invoices are transferred accurately and within contract timelines
- Deliver excellent customer care through KPI-driven calls, emails, and client meetings
- Average a minimum of 32 account interactions daily (monthly average)
- Partner with billing and sales to resolve billing and contract issues
- Provide AR reports to clients, sales, quality, and executive teams as needed
- Review accounts for nonpayment risk and potential suspension of services
- Respond quickly to client inquiries (verbal and written) about account status
- Resolve discrepancies and prepare adjustments/refunds for approval when needed
- Maintain accurate contact information and detailed billing/collection records
- Keep leadership fully informed about issues that may delay timely payment
- Attend meetings and speak confidently on account status and next steps
- Take on additional tasks as assigned to support team goals
What You Need
- High school diploma (or equivalent)
- Expert customer service skills
- Advanced written and verbal English communication
- Advanced communication skills (overall)
- Strong time management (expert level)
- Advanced Microsoft Office skills
- Some knowledge of medical terminology
- Strong organizational skills and attention to detail
- Self-starter mindset with a goal-driven approach
- Team-player attitude and willingness to contribute
- 1–3 years of medical billing systems experience (a plus)
Benefits
Not listed in the posting. (Ask about benefits, equipment support, and performance metrics during the interview process.)
If you’re ready to own your accounts, keep client communication tight, and stay consistent with collections and accuracy, don’t sit on it.
Happy Hunting,
~Two Chicks…