Position Summary:
Guest Information Data Entry Clerk is responsible for processing trade partner, guest, crew and employee surveys, emails and forms. The Data Entry employee compares data on screen with source document or re-enters data in verification format. Employee also maintains the company marketing database by processing forms received from various sources. Performs administrative tasks which include coupon, amenity purchases, Shareholder Benefits, Future Cruise Credit Redemption and National Account redemptions by verifying eligibility of special rates and promotions. All processing is measured for productivity purposes.
Essential Duties and Responsibilities:
- Trade Partner, National Account Partners, Shareholder and Guest coupon redemption by verifying eligibility of special rates and promotions and applying appropriate codes to bookings
- Future Cruise Credit redemption process
- Amenity order processing including guest and credit card information
- Processing of guest Balance Due Invoices and emails
- Negotiating through numerous Error reports from failed Macro and Robotic processes
- Maintain Suppress inbox for guests/general public requesting to be removed from marketing communications
- Maintaining GDPR compliance inbox
Qualifications, Knowledge, and Skills:
- Must be able to work independently and as a member of a team, in a fast-faced environment with multiple projects and priorities
- Able to exercise astute judgment and follow outlined procedures with a strong attention to detail and accuracy
- Basic math skills are required e.g. percentages, addition, multiplication and division
- Proficient in Word, Excel, Outlook, Siebel CRS, UCM, Loyalty and As400 Colonial Reservation and Data Entry screens
- Employee must be able to pick up forms from mailroom or various sources. The employee regularly moves about the office complex, and may climb, descend, lift, or move 20 pounds
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear
- The employee frequently is required to stand, walk and sit. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. The noise level in the work environment is usually moderate
- The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. The employee communicates, listens, compares variables, and assesses information
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. A high noise level is possible if visiting shipboard or offsite locations.