Join a team dedicated to excellence in mortgage servicing. As an FHA Claims Specialist, you’ll play a critical role in managing FHA Part B, non-conveyance, CWCOT, SFLS, and Loss Mitigation claims—helping ensure compliance with strict timelines and minimizing losses for the organization. This is a full-time, remote role with Freedom Mortgage.
About Freedom Mortgage
Freedom Mortgage is one of the largest mortgage lenders in the U.S., committed to helping people achieve and maintain the dream of homeownership. We value integrity, service, and innovation while fostering a culture of collaboration and growth. Recognized nationally as a Top Workplace, we are passionate about supporting our team members and the communities we serve.
Schedule
- Full-time, remote
- Must be able to manage deadlines in a fast-paced environment
What You’ll Do
- File FHA Part B, non-conveyance, and loss mitigation claims (including PFS, partial claims, SFB, loan modification, and HAMP) within investor/insurer timeframes
- Monitor attorney firms to ensure timely title package submission or request extensions with HUD as needed
- Follow up on outstanding claim proceeds daily/weekly
- Resolve exceptions on suspended claim funds and monitor daily reports/queues
- Provide analysis and keep management informed of trends and issues (curtailments, denials, etc.)
- Ensure timely and accurate compliance with instructions from leadership
- Maintain organized, efficient workflows that minimize costs and improve processes
What You Need
- Bachelor’s degree preferred OR 4–6 years of related FHA/default servicing experience
- Strong knowledge of FHA guidelines, claims, and default processes
- Advanced Microsoft Excel and Office Suite proficiency
- Excellent analytical, problem-solving, and decision-making skills
- Strong organizational skills with attention to detail and accuracy
- Ability to work independently while managing high volumes and critical timelines
- Professional communication and relationship-building skills with internal and external partners
Benefits
- Competitive pay with performance growth opportunities
- Medical, dental, and vision coverage
- Paid Time Off and over 10 Paid Holidays
- 401(k) retirement savings plan with company match
- Tuition reimbursement
- Employee assistance and development programs
- Inclusive, team-oriented culture with growth potential
Play a key role in ensuring compliance and efficiency in mortgage servicing while advancing your career in a supportive, growth-driven environment.
Happy Hunting,
~Two Chicks…