Join Carrot, a global leader in fertility and family care, as we transform how people access and navigate some of life’s most important health journeys.
About Carrot
Carrot is a comprehensive fertility and family care platform serving members in 170+ countries and 25+ languages. We support people through preconception, IVF, pregnancy, adoption, gestational carrier care, menopause, and more. Trusted by top multinational employers and health systems, Carrot is known for delivering exceptional member outcomes and cost savings while keeping human-centered care at the core.
Schedule
- Full-time, remote role
- Required shifts: 2:00 am–11:00 am PT OR 4:00 am–1:00 pm PT, Monday through Friday
- Occasional overtime during peak periods (paid at overtime rates)
Responsibilities
- Review member out-of-pocket and Carrot Card expenses for accuracy and compliance
- Coordinate between Payments team and insurance payers to ensure claims are processed quickly and accurately
- Track claims and denials throughout their lifecycle, identifying and resolving gaps
- Request and collect missing information from providers as needed
- Support members with troubleshooting claims or eligibility issues
- Provide document translations and language support as needed
- Maintain accurate, detailed documentation of claims activity
Requirements
- Bachelor’s degree required
- Fluency in English plus at least one other language (written and verbal)
- 1–3 years of relevant experience, including claims submission/processing
- Strong organizational skills and attention to detail
- Excellent written and verbal communication abilities
- Problem-solving skills to analyze and resolve claims issues
- Ability to thrive in a fast-paced, evolving environment
Preferred Qualifications
- Experience with claims lifecycle management and denial resolution
- Strong interpersonal skills and ability to work cross-functionally
- Innovative mindset to improve claims processes
Compensation
- $56,000–$64,000 annually ($26.92–$30.77/hr.) based on skills and experience
- Overtime pay when applicable
- Variable compensation opportunities based on performance
Benefits
- Comprehensive medical, dental, and vision coverage
- Paid time off, sick leave, and parental leave
- Family-forming assistance and wellness programs
- Short- and long-term incentives
- 401(k) retirement savings plan
- Recognition as a Great Place to Work, Fortune’s Best Workplaces in Healthcare, and more
Carrot values diversity, inclusivity, and innovation, creating an environment where every employee can thrive while making an impact on families worldwide.
Happy Hunting,
~Two Chicks…