Protect financial outcomes and identify recovery opportunities while supporting loss mitigation at a leading mortgage servicer.
About Freedom Mortgage
Freedom Mortgage is one of the nation’s largest mortgage lenders, dedicated to helping families achieve the dream of homeownership. With over 30 years in the industry, we’ve built a culture of service, integrity, and growth while supporting our customers, team members, and communities.
Schedule
- Full-time, remote position
- Regular and punctual attendance required
- Flexibility to manage deadlines and shifting priorities in a fast-paced environment
Responsibilities
- Perform financial reconciliations on liquidated loans and identify recovery opportunities
- Review curtailments, supplemental and remittance losses; determine validity and prepare reports
- Investigate root causes of avoidable losses and document decision rationale with evidence
- Act as liaison with Loss Analysis Department to validate supplemental claims and remittances
- Maintain dashboards and SharePoint sites for claims policy and updates
- Correct and upload claim errors; respond to Quality Review findings within 24 hours
- Research incurred losses and identify bill back opportunities
- Track and report claim denials, offsets, and curtailments to management
- Stay current with GSE, FHA, VA, USDA, and PMI claim guidelines and industry standards
- Recommend process improvements to reduce costs and improve efficiency
Requirements
- High school diploma required; Associate/Bachelor’s degree in accounting or related field preferred
- 5+ years’ mortgage servicing default experience (foreclosure, bankruptcy, loss mitigation, conveyance, claims)
- 1+ year loan servicing platform experience for default activities
- Previous FHA, VA, USDA, or PMI claims experience preferred
- Strong financial and loss analysis skills with ability to reconcile complex accounts
- Proficiency in MS Word and Excel
- Excellent writing, grammar, and documentation skills
- Strong organizational skills, attention to detail, and ability to handle multiple tasks under pressure
- Demonstrated ability to build rapport with management, investors, insurers, and third parties
Benefits
- Medical, dental, and vision insurance
- Paid time off and company holidays
- 401(k) with company match
- Tuition reimbursement and professional development opportunities
- Employee loan discounts
- Paid volunteer days and opportunities to give back
If you’re detail-oriented, analytical, and driven to mitigate financial risk while supporting operational excellence, this role is for you.
Happy Hunting,
~Two Chicks…