- Input updated claim data, subsequent documentation and information into agency management system and maintain the accuracy and completeness of claim management systems.
- Generate claims analysis tools, including spreadsheets, to track claims for client accounts.
- Monitor and control the forward progression of claims by assigning diary dates for claims tracking within the agency management system and assist claims consultants as necessary to obtain updated claim information.
- Access carrier web portals as necessary to obtain updated claims information.
- Assist in the administration of client service plans by compiling and organizing claim information.
- Assist in assembly of client deliverables. Perform administrative support duties.
- Participate in on-going training to enhance knowledge of claims and coverage issues.
- Train and assign duties to Claims Administrators.
- Perform other duties and assist with special projects as assigned.
Qualifications:
- Ability to multi-task efficiently and to be flexible with ever-changing priorities and deadlines.
- Must work well with others in a fast-paced, customer service-oriented environment and be responsive to co-workers and colleagues.
- Must work independently, with minimal supervision and have the ability to take initiative and create solutions.