Claims Administration Senior Coordinator

Employer: Zurich Insurance Group

Zurich North America is hiring a Claims Administration Senior Coordinator to join our Operations team! We are open to hiring talent anywhere in the U.S. as this is a remote position. The selected candidate must be willing to work M-F 8:30 -5:00 P.M., Pacific Standard Time (PST).

In this role you will be responsible for:

  • Handles key support functions for office, as outlined in operations best practices.
  • Manages exception financial processing, including wire transfers, recovery processing and payments, per defined workflows.
  • Generates distributes and processes internal control reports or other operational reporting per defined workflows.
  • Manages database records as appropriate.
  • Responds to customer inquiries quickly, accurately and in a professional manner.
  • Offers first level problem resolution to customers and escalates inquiries appropriately .Assists with claims set up, researches complex claim and policy coding issues and documentation retrieval as appropriate.

Basic Qualifications:

  • High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area.


  • Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area

Preferred Qualifications:

  • Strong Microsoft Office
  • Strong customer service skills
  • Strong interpersonal skills
  • Automobile industry experience

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols, including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.