Help pet parents navigate their toughest moments.
About Fetch Pet Insurance
Fetch is a leading tech-enabled pet wellness company offering comprehensive, no-restriction pet insurance and pet health guidance. We help pets get through their tough days and extend the good ones through innovative products, predictive tools, and partnerships that uplift animal welfare. With over 360,000 pet parents served across North America, our mission is simple: help pets live their best lives.
Schedule
- Full time (minimum 42 hours per week)
- Remote (must be a New York resident for this role)
- Occasional weekends and additional hours as business needs arise
- Requires reliable high-speed internet and a quiet home workspace
Responsibilities
- Review and adjudicate claims based on individual policy Terms & Conditions
- Assess medical records, lab results, invoices, and claim forms
- Process claim determinations and issue payments when applicable
- Identify chronic and acute medical conditions within records
- Communicate with veterinary practices for clarification and documentation
- Meet or exceed department quality, productivity, and compliance standards
- Use multiple computer systems simultaneously in a fast-paced environment
- Provide feedback to improve processes and strengthen SOPs
Requirements
- Minimum 5 years of experience as a veterinary technician
- Strong understanding of veterinary medical terminology and disease processes
- Ability to interpret medical records and navigate complex treatment scenarios
- Excellent communication, problem-solving, and analytical skills
- Comfortable working independently in a remote setting
- Must meet attendance expectations and reliability standards
Preferred Qualifications
- Bachelor’s degree in veterinary science, CVT, or equivalent
- Property & Casualty Adjuster license (preferred)
- Ability to complete and pass state adjuster licensing
Work-From-Home Setup
- High-speed internet (minimum 100 Mbps down / 30 Mbps up)
- Quiet workspace free from distractions
- Space for dual 19” monitors, laptop, headset, and peripherals
- Ability to set up company-provided equipment with remote IT support
Why Fetch
- Competitive hourly rate: $20.67–$26.44/hour
- Mission-driven, pet-loving culture
- Training and development opportunities
- High-growth environment with strong team support
- Commitment to diversity, equity, and inclusion
If you’re passionate about improving the lives of pets and skilled in veterinary care and claims review, this role puts your expertise at the front lines of support for pet parents.
Happy Hunting,
~Two Chicks…