Job Description
This is a remote position.
We are looking for a Chat Support Agent to join our team at Stello Foods in the Food Production industry. As a Chat Support Agent, you will play a crucial role in providing excellent customer service through online chat platforms. This position offers a unique opportunity to interact directly with customers and ensure their satisfaction.
Pay: $29.34 – $34.67 per hour
Responsibilities:
- Respond to customer inquiries and provide support through chat platforms.
- Assist customers with product information, orders, and troubleshooting.
- Resolve customer issues in a timely and professional manner.
- Collaborate with other team members to ensure a seamless customer experience.
- Maintain accurate records of customer interactions and transactions.
Requirements:
- Excellent written communication skills.
- Strong problem-solving abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous customer service experience is a plus.
- Proficiency in using chat support software and CRM systems.
Qualifications:
- High school diploma or equivalent.
- 1+ year of experience in customer service or a related field.
- Ability to work flexible hours, including weekends and holidays.
Benefits:
- Competitive salary and benefits package.
- Opportunity for growth and advancement within the company.
- Dynamic and supportive work environment.