This is a remote opportunity.
Gubagoo, an affiliate of Reynolds and Reynolds, is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.
Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.
- Handle customer inquiries and complaints via online chat
- Provide information about the products and services via online chat
- Troubleshoot and resolve product issues and concerns via online chat
- Document and update customer records based on interactions via online chat
- Develop and maintain a knowledge base of the evolving products and services
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Excellent customer service skills and ability to work in a fast paced environment
Must have your own computer or laptop with a webcam, microphone, and external mouse
Computer must have a minimum of 8 GB of RAM, 64bit Operating System, and 8th Generation Intel Core i3 equivalent or higher
Quiet, dedicated work space free from distractions
Able to attend 5 weeks of remote training, Tuesday – Saturday between the hours of 11:00 AM – 7:30 PM EDT