Job Description
Inbound Chat Sales Agent
This is a SALES Role, NOT Customer Service
Full-Time Role
Compensation: $15.50/hour + Monthly Bonus
Weekends and Evenings Required
We supply all equipment
Wayfair is one of the world’s largest destinations for home goods. We are seeking a tech-savvy, self-motivated individual to join our Sales Chat team! If you love to connect with customers online and help them discover and purchase the perfect items for their home, then Wayfair is the place for you to start a rewarding career!
What You’ll Do
You communicate with our customers via digital chat software demonstrating excellent written communication
You use your expertise, and passion for selling to explore our products and influence customer’s confidence to buy from Wayfair
You meet or exceed all targets for revenue, close rate, customer satisfaction, Quality Assurance, and more
As the voice of Wayfair, you must maintain professionalism during all interactions, building trust and rapport with your customers to create a differentiated buying experience
You can simultaneously navigate multiple software applications and technologies
You efficiently manage your time and always put the customer experience first
You are engaging and can leverage your personality to quickly connect with others
You love being part of a team, enjoy a fast-paced environment and are focused on achieving your goals, both team and individual
You are comfortable quickly and effectively adapting to change, such as team, technology, and policy changes
You are solutions-oriented and will approach challenging situations with one or more potential solutions that could be applied
What You’ll Need
A dedicated workplace, free of distractions for the entirety of your shift
Proficient English language skills and excellent written communication abilities
2+ years of sales/service experience, preferably in a live chat environment
Ability to type 45+ WPM
Comfortable learning and using multiple software applications and tools simultaneously
Can handle multiple digital conversations at one-time, while providing an excellent customer experience
Engaging self starter with strong time management skills, along with a history of regular and reliable attendance
Comfortable adhering to a predetermined daily schedule, including planned breaks and lunches
You thrive in a sales environment, leveraging your personality to confidently promote product solutions, place orders on behalf of customers, and/or influence customers to buy from Wayfair