At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our employees to solve problems without having to ask permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. The Digital Chat Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!
The Details:
- Start Date: January 16, 2024
- Training will be four weeks long: First three weeks, M-F, 10 am to 5 pm MST, fourth week and beyond you will work your assigned schedule Training and working remotely from approved locations
- Ethernet connection required
- Full-time (30+ hours per week) and Part-time positions available
- Starting base pay: $15.00 per hour + bonus potential
- Shift: between 11 AM – 11 PM MST required for at least 3 months
- Required Saturday or Sunday shift for minimum one year
Why You Want to Work Here:
- Monthly performance bonuses for those who qualify (up to $6 per hour)
- Ownership of your development with support from leaders dedicated to fostering growth
- Bi-Annual performance reviews
- A safe, respectful, and inclusive work environment
Things You’ll Do:
- Answer 2-3 incoming customer chats concurrently, using LiveEngage, (LivePerson) platform, totaling roughly 40 chats per 8-hour shift
- This is a sales job; you will consult customers on the best value for their contact lens purchases on each call
- Reply to incoming emails or mms from customers as business needs require
- Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats
- Request prescriptions via phone from eye care providers as needed
- Provide world class customer service in a fast-paced, dynamic environment
- Identify and resolve problems in a way that creates a positive customer experience
- Maintain high performance metrics including revenue per call (again, sales), quality, availability, and timeliness metrics
- Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
- Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
Things You’ll Need:
- High school diploma (or GED equivalent)
- Great typing/computer skills (at least 35 words per minute)
- Technical aptitude
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- A private, dedicated workplace, free from interruption or distraction that provides confidentiality
- Ability to multitask and prioritize at the same time
- Positive, solution-oriented mindset
- Ability to show up to work on time and work your scheduled shift
Who you are:
- Humble, hungry, and smart
- Proactive Communicator
- Resourceful
- Self-motivated
- Collaborative
Things You’ll Be Excited About:
- Amazing medical, dental, and vision coverage
- 401(k) match
- Free eye exams for your immediate family and dependents
- Deep discounts on contact lenses, glasses lenses and glasses frames
- Tuition reimbursement for eligible courses APPLY HERE