Chat Advocate

OppLoans is a socially responsible, profitable FinTech company that has grown 2000% over the last 3 years, and is backed by a global investment firm with $100M+ in AUMs. Recent accolades include being named one of the fastest-growing companies in the USA by Inc. Magazine’s list of 500, 3rd fastest-growing startup by Built In Chicago, and 6th best company to work for nationally by Glassdoor.

Customers love our product! We have been widely recognized as having the best customer experience in the industry. See what our borrowers are saying on Google and the BBB! 

Employees love working here. We have an entrepreneurial and dynamic startup culture that also cares for our employees. Check out our Glassdoor reviews! 

What You Get to Do:

As part of a dynamic and engaging team, the Chat Advocate is responsible for communicating with customers via live chat and answering questions pertaining to the loan application process. Your day will consist of responding to general questions, assisting with troubleshooting the bank verification step, uploading emailed documents, and/or requesting additional documents as needed. 

Key Responsibilities: 

  • Drive business through excellent customer service at every step of the application process
  • Build relationships via electronic communication 
  • Using provided resources to help navigate customers through the Instant Bank Verification process
  • Review and evaluate customer’s financial documents and research financial history
  • Collaborate with Underwriters and Loan Advocates to process loan applications in an expedited fashion
  • Identify process bottlenecks, inefficiencies, and suggest improvements
  • Act as a subject matter expert regarding the application process
  • Answer chats in a timely manner
  • Work within multiple chats simultaneously
  • Identify useful documents required for the application process

Required Skills: 

  • Detail-oriented
  • Critical thinker
  • Ability to type 40 to 60 wpm
  • Excellent time-management skills
  • Ability to multitask between tasks
  • Excellent written communication skills 
  • Ability to adapt quickly to change
  • Able to work under pressure
  • Team player, willing to help in all situations
  • Excellent customer service skills
  • Confident in working with others 

Desired Skills

  • Strong knowledge base and understanding in the financial lending industry
  • Previous experience communicating with customers via electronic communications
  • Previous experience in customer service orientated position

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual.