Reduce losses, resolve disputes, and keep payments clean for a leading property management software company. You’ll own end-to-end chargeback cases, guide clients through best practices, and represent evidence to card brands—all from a fully remote setup.
About Entrata
Entrata builds an all-in-one platform for property owners, managers, and residents—covering rent payments, insurance, leasing, maintenance, marketing, and communications. With 2,200+ team members across the U.S. and abroad, the company blends startup speed with stability and a culture of transparent communication and bold execution.
Schedule
- Full-time, remote
- Team: Finance & Accounting → Payment Operations
- Eligible states for this role: AZ, ID, UT, WY, TX, NC, FL
What You’ll Do
- Handle chargebacks, disputes, credits, reversals, and retrievals from intake to resolution
- Perform deep transaction research; document actions and decisions thoroughly
- Apply card-brand rules and payment processing regulations to reduce risk and loss
- Prepare compelling representments to banks/card brands and track outcomes
- Educate clients on dispute prevention and implement loss-mitigation measures
- Collaborate across Payment Operations; assist teammates on process improvements
- Meet service level expectations (e.g., 2-business-day email responses) and quality targets
What You Need
- Bachelor’s degree or equivalent experience
- Background in banking or payment processing; credit card workflows required
- Hands-on chargeback experience and familiarity with association rules
- Advanced Microsoft Excel (formulas/complex spreadsheets); strong MS Suite skills
- Clear, respectful communication and stakeholder management (clients, banks, processors)
- High attention to detail, organization, and prioritization in a fast-moving environment
- Nice to have: payment rules expertise, Google Suite, SQL, and 2+ years of basic accounting exposure
Benefits
- Pay range: $19.62–$30.77/hour (offer depends on experience, skills, and internal equity)
- Remote/hybrid flexibility and generous time off + company recharge days
- Medical, dental, vision (incl. fertility benefits); HSA/FSA; employer-paid disability
- 401(k) with employer match; wellness initiatives and mental health resources
- Family-centric leave, Entrata Cares volunteer opportunities, employee discounts, and swag drops
Hiring moves quickly—apply early for full consideration.
Own the dispute lifecycle, protect revenue, and help customers win more often.
Happy Hunting,
~Two Chicks…