Play a critical role in minimizing financial losses and managing disputes for Entrata’s payment operations team.
About Entrata
Since 2003, Entrata has grown from a student-led idea into a global leader in property management software. Serving property owners, managers, and residents worldwide, our solutions cover rent payments, leasing, marketing, insurance, maintenance, and communication tools. With 2,200+ employees across the US, India, Israel, and the Netherlands, Entrata combines startup innovation with established stability. We believe in refining living experiences, embracing resilience, and thriving together.
Schedule
- Full-time, remote
- Candidates considered in: AZ, ID, UT, WY, TX, NC, FL
Responsibilities
- Manage all chargebacks, disputes, credits, and reversals
- Perform detailed transaction research and document all actions
- Apply industry regulations and practices to resolve disputes
- Educate clients to prevent future chargebacks
- Work retrieval cases end-to-end: notify merchants, gather data, review documents, and represent cases to card brands
- Respond to internal/external emails within SLA (2 business days)
- Support team members with projects and continuous process improvement
Requirements
- Bachelor’s degree or equivalent work experience
- Experience in banking or payment processing
- Knowledge of credit card payments and chargebacks
- Proficiency in Microsoft Suite (advanced formulas in Excel)
- Strong communication, organizational skills, and attention to detail
- Ability to build cooperative relationships with banks, processors, and colleagues
Preferred Qualifications
- Familiarity with payment processing rules and regulations
- Knowledge of Google Suite and SQL
- 2+ years of basic accounting experience
Compensation
- $19.62 – $30.77 per hour (dependent on experience, skills, and internal equity)
Benefits
- Flexible culture with remote/hybrid options, generous vacation time, and recharge days
- Medical, Dental, and Vision coverage (including fertility benefits)
- HSA/FSA options, employer-paid disability benefits
- 401(k) with employer match
- Wellness initiatives, mental health resources, onsite HQ gym
- Paid parental leave and family-centric policies
- Entrata Cares volunteer/charity programs
- Discounts on services and cell phone plans
- Bi-annual swag drops
Happy Hunting,
~Two Chicks…