Chapter & Member Relations Coordinator (Fully Remote Opportunity in the US)

International Institute of Business Analysis™ (IIBA®) is a not-for-profit professional association with over 29,000 members worldwide. IIBA is the world’s leading association for business analysis, dedicated to advancing the profession and uniting a community of professionals to deliver better business outcomes. IIBA supports the business analysis community and discipline through the development of standards of practice, certification programs, as well as on-line and face-to-face networking opportunities through our website, webinars, local Chapters and conferences.

IIBA is a rapidly growing organization, and, as such, any candidate hired into this position should find opportunities for a rewarding career with opportunities for personal and professional growth. We have a great compensation and benefits package and employ self-directed go getters who thrive on innovation and best in breed practices. If you are passionate about supporting a growing profession, then this may be the place for you.

All employees work virtually from home office; therefore a minimum requirement is that employees have home office space and high-speed internet. This role requires employees to work non-standard hours to support global needs, employees are generally expected to be able to work during standard core hours (i.e. 9am to 5pm) when non-standard hours are not required.

IIBA is an equal opportunity employer and is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

For more information on IIBA or to join our association please visit our website at:

Job Summary

IIBA is a membership-based association focused on delivering value through targeted programs, products and networks. This position will be responsible for operational support for all Chapters, Member and Volunteer functions and programs.


Chapter Support

Steward Chapter resources for our Chapter Leaders on
Follow-up and coordinate Chapter documentation to ensure that it is captured and up to date
Assist in the development of global Chapter & Member policies and guidelines
Provide ongoing support to all task forces within the Global Chapter Council (GCC)
Participate in Regional Chapter forum monthly calls and support Regional Directors on an ongoing basis
Provide resources and ongoing support for all Special Interest Groups (SIGs)
Ensure Chapter sustainability by providing guidance and options
Manage the Annual Awards processes
Respond to Zen Desk tickets related to Chapter and Member requests
Set-up and administer Chapter Leader’s technology access to G-Suite, Zoom and the Chapter websites
Manage Chapter milestone celebrations
Prepare Insurance binders & certificates for chapter events
Edit Chapter communications and PowerPoint presentations
Support and facilitate webinars for the Chapter and IIBA Member Community
Review and approve Chapter Event postings for
Provide ongoing support with system migrations and upgrades (defining requirements, scheduling, feedback)

Chapter Start-Ups/Revitalizations/Closing

Coordinate the start-up of new and viable IIBA Chapters by managing IIBA activities and fully supporting volunteers related to the start-up
Assist with surveys, communication with members, and follow-up
Work with other portfolios, responsible for Chapter setup in the Association Management System
Support revitalization efforts with the Chapter Leaders and Global Chapter Council
Communicate and build relationships with new Chapter Leaders throughout the chartering process
Administer the Chapter closing process by managing the IIBA activities and communication to support the community and update the Association Management System.


2-3 years experience working in a membership or customer support-driven organization including activities involving tracking members using an Association Management Software (AMS/CRM) or similar database
Confident in decision-making with a strong ability to prioritize and meet deadlines
Experience in process improvements and creation of new supporting documents/tools
Prior experience in delivering exceptional customer service
Ability to gather and analyze information/requests and translate them into proactive approaches/tools/information
Excellent relationship-building and management skills
Must possess excellent oral and written communication skills in English
Complete working knowledge of Microsoft Office
Positive personality to motivate and engage diverse stakeholders
Self-starter with the ability to work independently or with a teamExperience working in a Not-for-Profit environment
Ability to conduct thorough data analysis and create effective reports and dashboards is preferred
The following experience would be considered an asset:
working in a global organization
working in or with a not-for-profit organization
working with online communities and/or community management
interacting with Chapters and understanding of the business analysis profession
Ability to communicate (written and orally) in multiple languages would be a plus
A good understanding of the business analysis profession would be benefical
Post-secondary education in business, social sciences, human resources, community development, or adult education or comparable working experience is a definite asset