Work from home while helping medically fragile patients get the supplies they need on time. This remote Change Order role is perfect if you’re organized, detail-driven, and comfortable working behind the scenes in a fast-paced healthcare environment.
About Aveanna Healthcare
Aveanna Healthcare is one of the largest providers of home care services in the United States, serving thousands of patients and families nationwide. Their mission is to revolutionize the way pediatric healthcare is delivered, one patient at a time. Aveanna is built on core values like Compassion, Integrity, Accountability, Trust, Innovation, Compliance, and Fun.
Schedule
- Full-time, 100% remote position.
- Role is based on Mountain Time; applicants in Mountain Time region are prioritized.
- Standard weekday schedule with performance expectations tied to accuracy and productivity.
What You’ll Do
- Review and process change requests on existing patient orders.
- Enter demographics and other key details into the digital system, ensuring all change order paperwork is complete.
- Verify insurance coverage, explain benefits to patients and case managers, and collect/process payments when needed.
- Confirm prescription validity, authorization validity, insurance requirements, and patient needs before shipping medical supplies.
- Handle authorization submissions and follow-up, meeting daily expectations for turnaround and accuracy.
- Use payer portals and insurance platforms to research and confirm coverage details.
- Identify patient issues, clarify information, research problems, and provide practical solutions.
- Meet daily, monthly, and quarterly productivity and quality goals set by management.
- Communicate effectively with other departments to address patient concerns and keep orders moving.
- Perform clerical tasks such as faxing, scanning, and copying to support documentation.
- Ensure all work meets internal and external compliance standards, including HIPAA requirements.
What You Need
- High school diploma or equivalent.
- At least 2 years of proven experience in an office, administrative, healthcare, or related role.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Strong attention to detail with the ability to stay accurate while managing multiple tasks.
- Ability to maintain confidentiality and adhere to professional boundaries at all times.
- Strong organization skills, time management, and a sense of urgency.
- Clear written and verbal communication skills.
- Ability to work independently and as part of a collaborative team.
- Comfort adapting to change and prioritizing multiple tasks to meet deadlines.
- Preferred: Home Health or DME-related experience, and knowledge of insurance processes.
- Preferred: Education or experience equivalent to a bachelor’s degree in a related field.
Benefits
- Pay range: $17.50–$18.00 per hour, depending on experience.
- Health, Dental, Vision, Life, and other insurance options for eligible full-time employees.
- 401(k) Savings Plan with employer match.
- Employee Stock Purchase Plan (ESPP).
- 100% remote opportunity with thorough training provided.
- Tuition reimbursement, advancement opportunities, and weekly pay with multiple payment options.
Remote healthcare admin roles with steady pay, benefits, and clear responsibilities don’t stay open long.
If you’re detail-oriented, dependable, and ready to work from home in a mission-driven environment, now is the time to jump on this.
Happy Hunting,
~Two Chicks…