If you’re a certified Medical Assistant who thrives in virtual care and keeps the details tight, this role puts you right in the middle of a member’s health journey. You’ll support intake, enrollment, scheduling, documentation, and care management tasks while working closely with nurses and the broader care team.
About Twin Health
Twin Health helps people prevent and improve chronic metabolic diseases like type 2 diabetes and obesity using AI Digital Twin technology. They build personalized metabolic models using data from CGMs, smartwatches, and meal logs, paired with a dedicated clinical care team. Twin Health is scaling rapidly, backed by major investors, and focused on reinventing the standard of care in metabolic health.
Schedule
Remote role aligned to PST/MST. Current available schedules include:
- M-W 11-7, Th-F 9-5 CST/PST (Bilingual)
- M-W 11-7, Th-F 9-5 CST/PST
- M-F 9-5 EST (Bilingual)
- M-W 11-7, TR + Sun 9-5 CST/PST
- Tu-TR 11-7, F + Sat 9-5 CST/PST
What You’ll Do
- Support member intake, enrollment, and program activation across multiple practice areas
- Capture, enter, and confirm health profile information needed for virtual onboarding and visits
- Prepare charts, schedule appointments, and complete intake tasks such as medication reconciliation
- Confirm PCP and specialist details and verify pharmacy information
- Conduct scheduled new member phone call visits using scripting and complete documentation accurately
- Coordinate with enrollment teams, service advisors, and Registered Nurses to support onboarding workflows
- Maintain accurate member health information and uphold HIPAA compliance
- Support care management operations with work queues, daily tasking, and administrative support
- Assist with medication requests, lab reminders, prior authorizations, tasking actions, and non-clinical triaging
- Use EMR tools, portal messages, phone calls, faxes, and letters to complete outreach and documentation
- Participate in team huddles, care management planning, operations meetings, and process improvement initiatives
- Provide feedback to help identify challenges and improve operational processes
- Complete other duties as assigned, including learning new technology and supporting policy/procedure updates
What You Need
- National certification in Medical Assisting
- Strong written and verbal communication skills
- Empathy and the ability to connect with members and teammates
- 5+ years of experience in a healthcare setting working with clinicians
- Experience level typically achieved with 3–5 years as a Medical Assistant/CMA/Health Unit Coordinator or similar
- Strong organizational skills with the ability to manage multiple competing priorities
- Comfort working across multiple systems and platforms, including electronic health records
- Experience with audio/visual or video conferencing platforms
- Knowledge of healthcare practices, medical vocabulary, patient intake, and medication reconciliation
- High-speed internet and phone line access
- Ability to work independently while also supporting a team-oriented workflow
- Passion for supporting metabolic health improvement and chronic disease prevention
- Bilingual Spanish fluency (preferred)
Benefits
- $21.63/hour compensation
- Remote work with a global, accomplished team
- Opportunity for equity participation
- Unlimited vacation with manager approval
- Paid parental leave (16 weeks delivering parents, 8 weeks non-delivering parents)
- 100% employer-sponsored medical, dental, and vision for you; 80% coverage for family
- HSA and FSA options
- 401(k) retirement savings plan
These schedules fill quickly, especially for certified, experienced MAs, so don’t wait.
If you’re ready to support members from onboarding through ongoing care with accuracy, empathy, and strong coordination, this is your lane.
Happy Hunting,
~Two Chicks…