If you’re a Certified Medical Assistant who can crank through prior authorizations without losing your bedside manner, this role is built for you. Midi is remote-first and runs on trust, so they want someone who moves independently, communicates clearly, and treats patients like humans.
About Midi Health
Midi Health is a fast-growing telehealth company focused on providing modern, patient-centered care. Their teams work fully remote, with a strong emphasis on empathy, compliance, and operational excellence.
Schedule
- Remote
- Full-time, 40 hours/week (non-exempt)
- Shifts available (Monday–Friday):
- 9:00 AM–5:30 PM PST, or
- 10:00 AM–11:00 AM, or
- 12:00 PM EST
- Includes a 30-minute unpaid lunch
What You’ll Do
- Maintain accurate and up-to-date patient records
- Communicate with empathy and professionalism across phone, video, email, Slack, text, and portal messages
- Complete a high volume of prior authorizations
- Perform clinical administrative functions within your certification scope
- Support provider instructions with timely follow-through on:
- Pharmacy refills
- Obtaining/reporting/tracking lab results
- Medical records requests
- Leaving phone messages and responding to patient messages
- Protect patient health information (PHI) and remain compliant with HIPAA and applicable regulations
What You Need
- National Medical Assistant Certification (CMA or RMA) from NHA, AMT, or AAMA (required)
- CoverMyMeds experience (required)
- Prior authorizations for weight loss medications, electronically and over the phone (required)
- 2+ years of current Athenahealth outpatient EMR experience (required)
- 5+ years overall EMR experience
- 3+ years as a Medical Assistant post-externship (telehealth/remote experience is a strong plus)
- Self-starter mindset, strong organization, and high attention to detail
- Calm, kind communication style, even under pressure
Benefits
- $22/hour (W2, non-exempt)
- Medical, dental, vision
- 401(k)
- Fully remote, work-from-home
This one is not “just MA work.” It’s heavy prior-auth volume and real patient communication, which means speed matters, but tone matters too. If you’ve never lived inside CoverMyMeds and Athena at the same time, this will be a tough sell.
Happy Hunting,
~Two Chicks…