Central Station Monitoring Agent – Remote

Central Station Monitoring Agent – Remote
ABOUT THE ORGANIZATION Envera Systems is a rapidly growing Florida-based electronic security company with strong financial backing, advanced proprietary technology and unique solutions, specializing in live monitored, access control and active video monitoring. Envera Systems currently has branch offices in Sarasota and Coconut Creek. Envera is dedicated to creating a supportive entrepreneurial work environment for its talented, hard-working, team-oriented employees. We offer benefits that include, medical, dental, vision, 401(k) and other supplemental benefits. Ideal candidates will be highly motivated, with a positive attitude, passion for winning and commitment to excellence.
Central Station Monitoring Agent

Position Summary:

Process gate transactions and alarm events from over 300 communities virtually.

Job Responsibilities: To perform this job successfully, the Central Station Monitoring Agent may be expected to perform some or all of the duties listed, and other duties as assigned:

Properly verify visitors and vendors entering our gated communities.
Monitor armed areas to ensure intruders vacate the closed area.
Must be able to document and send intruder reports.
Must meet all verification standards.
Agent will work under close supervision during the first 90 days.
Must meet the organizations AHT and schedule adherence goals/metrics.
Must keep up on both company and central station policies.
Position requires weekend, holiday and shift work and may require mandatory overtime.


Self-motivated and have a professional attitude.
Excellent communication and listening skills.
Excellent teambuilding, customer service, and interpersonal skills.
Must possess good decision making skills, be very organized and detail oriented.
Must be proficient with computer, keyboard, and telephone.
Must meet minimum quality, professional, and verification standards.

Ability to work overtime as requested by management.
Ability to work effectively with others.
Ability to work as part of a fast paced team and be flexible.
Ability to interpret a variety of instructions provided in written, oral, or electronic form.
Ability to maintain one’s composure; keep emotions in check and avoiding aggressive behavior, even in very difficult situations.
Physical Demands:

While performing the duties of this job, the employee is required to sit for long periods of time and operate a computer and headset.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:

Fast paced call center office environment.
Minimum Qualifications:

High School Diploma or General Education Degree (GED).
Must be 18 years of age or older.
Minimum 2 years of applicable experience
Able to pass a background check and drug test.
Previous call center or alarm experience a plus.
Must have an acceptable quiet work area at home.
Must have a reliable laptop or desk top computer. Windows 10 computer only. (Apple, Chromebook computers and all Tablets are not acceptable.)
Must have reliable internet connection, including Ethernet cable. Wireless access is not acceptable (Minimum of 125 mbps download speed and 25 mbps )
Must have 2 computer monitors
Bi-lingual a plus.

FULL-TIME/PART-TIME Full-Time and/or Part-Time
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.