Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.
Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.
In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.
Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.
Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.
Our Values:
Aim for Understanding
Be All In
Bring Your Whole Self
Lean Into Discomfort
Put Members First
About our Team:
We employ a field-based, home-based care model and are committed to meeting members where they are–in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.
About the Role:
Collaborate closely with Market Operations teams and Scheduling Lead to ensure that the appropriate members are being prioritized for scheduling needs
Weekly tasks could include:
Schedule members for appointments for both outbound and inbound workflows
Speak with members over the phone in order to schedule, remind, answer appointment related questions and follow up on appointments
Set up text, call and email reminders to members to ensure they are aware of everything needed to successfully complete their appointment
Add, cancel or make changes to appointments in the EHR
Perform member intake, including the completion and filing of all necessary records
Resolve any appointment conflicts for care team and members
Produce and process schedules and reports as they are requested by administrative staff, members or care team members
Enable care team members to access & troubleshoot tech needs, including Elation, Doxy.me, Epic, Google Hangouts, Medical Records portals and organizations that provided discharge summaries.
Support scheduling team meetings with documentation and follow-ups on all commitments including mailing and faxing to appointment reminders or follow-ups to members
Use our analytical platforms to generate and communicate weekly reporting & planning in order to iterate on scheduling needs and best scheduling practices
Coordinate member communications including scheduling/reminding and setting up clinical visits with the member using virtual, hub, and face to face visit modalities.
Requirements for the Role:
Prior customer service experience
You are a critical thinker integrating overarching business priorities into your approach and detail oriented
You work effectively and collaboratively, with a sharp sense of member experience and scheduling priorities
Excellent written and verbal communication leaders and cross-functional teams
What We’d Like From You:
A resume and/or LinkedIn profile
A short cover letter, please!