Cash Research Representative

Job Description

Job Summary

With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at


The Cash Research Representative is responsible to research and resolve all unapplied cash, recoupments, refunds, audits and denials within department guidelines.


  • Reconciles unmatched deposits to electronic remittance advices, credit card, paper explanation of benefits,  and/or any tool for cash distribution within company best practices
  • Researches unapplied payments and denial of payments using internal sources, written communication, web sites and phone inquiries to determine appropriate accounts for payment application.
  • Researches and applies unidentified/undistributed cash to the correct invoice line to ensure accurate account activity within best business practices.    
  • Processes denial of payments to correct invoice lines to expedite future collection and appeal activity within best business practices.
  • Identifies payment discrepancies requiring notification, refund or recoupment to third party payers.
  • Researches all refund requests and recoupments from payers to ensure within Contract and/or State Statues.
  • Posts adjustments and recoveries to appropriate accounts as necessary based on company policies and procedures.
  • Ensures standard protocol for Cash business practices are met.
  • Performs other duties as required.


  • N/A

Minimum Required Qualifications

Education and/or Experience

  • High school diploma is required. 
  • One year of related experience is required.

Certificates, Licenses, Registrations or Professional Designations

  • NA


  • Problem solving
  • Communication Proficiency
  • Personal effectiveness/Credibility

Computer Skills

  • Basic skills in excel, word and PowerPoint
  • Basic data entry and calculator skills

Language Skills

  • English (reading, writing, and verbal).

Mathematical Skills

  • Basic level of mathematical proficiency.


This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.


Work is performed in an office setting with exposure to moderate noise. 


Occasional travel as required.