Duties & Responsibilities
- Maintain and oversee the correspondence process, including pulling and posting batches to EPIC, reviewing documentation for remittance denial codes and posting zero-dollar payments
- Print daily lockbox images and bank statement
- Review insurance explanation of benefits and post payments to host system
- Post payments and ensure allowances, adjustments and write-offs are posted correctly
- Post denial reasons and forward to appropriate representative for further review
- Process zero pay explanation of benefits and post appropriate reasons for zero pay
- Verify electronic remittances are posted accurately
- Process and post credit card payments
- Investigate unidentified cash and resolve misdirected payments
- Maintain customer service level standards with the client personnel, patients, and colleagues
- Analyze correspondence for denial trends and report findings to appropriate internal leadership
- Attend client meetings to present and discuss trends on a routine basis