Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit www.solera.com.
What You’ll Do:
- Under the supervision of the department Manager, the Cash Application Specialist identifies and allocates all payments and ensures that all cash is posted and distributed accurately and within required time frames under conformity to the correct corresponding accounts.
- The Cash Application Specialist is responsible for processing electronic and manual remittance transactions, posting complex payment and contractual adjustments to customer accounts.
- This position is also responsible for reconciling daily bank deposits including all cash transactions and credit/debit card payments.
- The Cash Application Specialist downloads, posts and reconciles electronic remittance files and works with the billing and collections representatives to resolve posting problems.
- Has a strong knowledge regarding application of all customer payment types and conditions as they relate to collections and payment terms.
What You’ll Bring:
- High volume data entry
- Process and accurately apply all incoming payments for all customer accounts from various sources including:
- Payments include live checks, credit card, electronic lockbox processing and upload as well as wire transfers and credit card payments in both USD and CAD currencies.
- Identify and communicate discrepancies in payments received with various departments
- Download, review, reconcile and post all lockbox payments on a current and daily basis
- Maintain and update all customer ACH information Invoice all NSF rejects and ensure to communicate to collections department
- Performs reconciliation of daily deposits to the cash postings.
- Researches unidentified payments for proper posting.
- Responsible for processing credit card payments or refunds as assigned.
- Address any chargebacks for credit card account Wells Fargo/AMEX
- Responsible for updating daily cash collections for the Collections Manager
- Monitor, respond or forward inquiries related to all payment questions via the payments email in a timely and professional manner.
- Provide quality, professional customer service to all internal and external customers
- Additional tasks/duties as assigned by Accounts Receivable Management