Support members navigating medical conditions by keeping case work organized, documented, and moving forward. If you’re strong in healthcare admin, patient engagement, and CRM documentation, this role is a steady remote lane with real impact.
About Allied Benefit Systems
Allied Benefit Systems supports medical management services that help members access resources and navigate care. Their remote-friendly culture is built for high accountability and strong communication across internal teams, vendors, and members.
Schedule
- Full-time, fully remote
- Hourly pay: $23.00/hr
- Internet requirement: cable broadband or fiber with at least 100 Mbps download / 25 Mbps upload
What You’ll Do
- Facilitate reviews, referrals, and outreach tied to referral-based strategies and Medical Management products
- Engage members to offer support and resources related to their medical condition(s) through Allied Care
- Document all member engagement clearly and accurately in Microsoft CRM
- Manage escalated and time-sensitive case management questions from members, brokers, and internal/external stakeholders
- Coordinate with strategic vendor partners to support services for members
- Lead and support claims auditing in partnership with ECM Coordinators
- Complete daily task audits to ensure accuracy and identify escalations
- Write timely closing summaries and flag impactful scenarios
- Share key scenarios with leadership for visibility across Sales, Operations, and Executive teams
- Identify and elevate escalations to department leadership as appropriate
- Handle other duties as assigned
What You Need
- Bachelor’s degree or equivalent work experience
- 3–5 years of administrative support experience
- Experience with patient-provider engagement, needs assessments, care coordination, or treatment adherence (preferred)
- Working understanding of medical terminology (CPT, HCPC, diagnostic codes)
- Understanding of benefit plan basics (deductible, out-of-pocket, prescription coverage, physical medicine services, etc.)
- Strong verbal and written communication skills
- Strong analytical and problem-solving skills
Benefits
- Medical, dental, vision, life, and disability insurance
- Generous paid time off (PTO)
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Technology stipend
This is the kind of role where the difference between “good” and “great” is documentation and follow-through. If you’ve got that, you’ll stand out.
Happy Hunting,
~Two Chicks…