Support members dealing with ongoing medical conditions by coordinating outreach, documenting engagement, and keeping case management operations accurate and audit-ready. If you’re organized, calm with escalations, and comfortable inside healthcare terminology, this one fits.
About Allied Benefit Systems
Allied supports members through medical management programs like Allied Care, partnering with internal teams and vendors to deliver resources, coordination, and member support.
Schedule
- Fully remote
- Full time
- Internet requirement: cable broadband or fiber with at least 100 Mbps download / 25 Mbps upload
What You’ll Do
- Facilitate reviews, referrals, and outreach tied to proprietary referral-based strategies
- Engage members across Medical Management products to offer support and resources
- Document engagement accurately in Microsoft CRM
- Manage escalated and time-sensitive case management questions from members, brokers, and internal/external stakeholders
- Collaborate with vendor partners to provide supportive services to members
- Lead and support claims auditing alongside ECM Coordinators
- Complete daily department auditing to ensure accuracy and flag escalations
- Write timely closing summaries and identify impactful scenarios
- Share key scenarios with leadership for visibility across Sales, Ops, and Executive teams
- Identify and route escalations to leadership as needed
- Other duties as assigned
What You Need
- Bachelor’s degree or equivalent work experience (required)
- 3–5 years administrative support experience (required)
- Healthcare/social services experience preferred (patient engagement, needs assessments, care coordination, adherence support)
- Familiarity with medical terminology and codes (CPT, HCPCS, diagnosis codes)
- Understanding of benefit plan terms (deductible, out-of-pocket, Rx, physical medicine services, etc.)
- Strong verbal/written communication
- Strong analytical and problem-solving skills
Benefits
- Medical, dental, vision, life & disability insurance
- Generous paid time off
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Technology stipend
$23/hour is solid for remote admin-heavy case coordination, but it’s also “one rate, one lane” (posted as $23.00–$23.00). So the win here is stability, benefits, and transferable healthcare ops experience.
Happy Hunting,
~Two Chicks…