While people examine the labels on everything they eat, they don’t know a thing about the air they breathe. We’re here to change that with thoughtful, insightful air-pliances that help bring cleaner, healthier air to every home. If you don’t need any convincing on why this mission matters…great. You’re one of us already at Mila.
As a member of our beloved Care Squad, you’ll have the opportunity to make a meaningful impact on how families everywhere live — and breathe. In this role, you’ll work closely with customers around the world and be someone who can identify with 2 (or 3!) of the following:
- Part community manager/part social media support – you speak social and understand how to connect with customers on a 1:1 level as well as a 1: many scale
- Sales/Ops Whizzes – You pride yourself on being the ultimate product expert while being able to balance it out with helping address a customer’s core questions/needs.
- Tech Savvy – you appreciate the role good, thoughtful tech can play in someone’s life … and love being the person to show them how to achieve that!
Key Responsibilities
- Answer inquiries in a timely, clear, and thoughtful manner.
- Work collaboratively with other squad members and cross-functional teams to be able to communicate knowledgeably across a multitude of areas including: shipping, operations, and product.
- Become the ultimate product expert with the ability to address both routine questions, while navigating more complex inquiries and escalating as needed.
- Ability to work a flex schedule that includes weekends.
Key Qualifications
- 2+ years in customer service, operations, or related fields.
- Excellent grammar and writing skills — bad grammar drives you nuts, and you write effortlessly and communicate clearly (native-level fluency is a must).
- A love for tech and making lives healthier— explaining how tech works comes naturally to you, and you enjoy introducing new solutions to your family and friends.
- Attention to detail and a love for processes — both building and improving on them. Nothing slips through the cracks under your watch!
- Empathy — most importantly, you care, and treat every customer/interaction with respect and an infectiously positive attitude.
- Experience using Google Sheets, Zendesk, and Slack
We’re a 100% distributed team, and you should be comfortable working virtually, primarily on PDT.
Last but not least, your personality is just as important as your skills. You will be representing our brand in every customer interaction. We build thoughtful products and strive to be a thoughtful company. Your role will demonstrate that same thoughtfulness, empathy and attention to detail in every customer interaction. People buy our products for the health of their loved ones and we take that seriously — we embrace personalized notes and building long-lasting relationships with our customers. On the flip side, our brand is young, fun and sorta quirky. We speak to our customers like friends so your emojis and giphy skills must be second to none. You have full authority to make them laugh. 🙂