Make a direct impact on patients’ lives by ensuring they receive the respiratory care and equipment they need, when they need it.
About AdaptHealth
AdaptHealth provides full-service home medical equipment and services to empower patients to live their best lives at home. We are expanding rapidly and seeking compassionate, detail-oriented professionals who want to make a difference in patient care while building a rewarding career.
Schedule & Compensation
- Full-time, fully remote
- Monday–Friday schedule
- Competitive hourly pay based on experience
Responsibilities
- Serve as the primary contact for patients, guiding them through the respiratory resupply process with empathy and professionalism.
- Respond promptly to patient emails, calls, and requests, ensuring all needs are fully addressed.
- Send letters to patients when direct contact cannot be made and follow up until resolution.
- Troubleshoot respiratory equipment issues (such as concentrators) over the phone.
- Verify patient contact information, delivery addresses, and instructions for all orders.
- Review and validate documentation prior to processing orders.
- Route orders to the correct location, department, or regional branch as needed.
- Accurately document patient communications, delivery expectations, and requests in system notes.
- Identify process or system inefficiencies and recommend improvements to increase effectiveness and reduce costs.
- Collaborate with co-workers by assisting with call schedules, mentoring, and sharing best practices.
- Escalate complex patient concerns to supervisors for resolution.
- Contribute to team reference materials and support staff training initiatives.
Requirements
- High school diploma or equivalent required.
- Minimum 1 year of experience in healthcare administration, billing, call center, or insurance-related customer service.
- Senior level requires 2 years of related experience and at least 1 year of direct respiratory/HME or insurance billing experience.
- Experience in Medicare-certified HME, diabetic supplies, pharmacy, or home medical equipment billing strongly preferred.
- Strong decision-making, analytical, and problem-solving skills.
- Excellent verbal and written communication with strong organizational abilities.
- Proficiency with Microsoft Office and ability to quickly learn new technologies and systems.
- Ability to work independently while also thriving in a collaborative, team-based environment.
Why You’ll Love Working With Us
- Competitive pay with room for growth.
- Fully remote opportunity with consistent scheduling.
- Mission-driven work providing essential respiratory care services to patients.
- Collaborative culture with opportunities for mentoring, training, and professional development.
- Recognition as a national leader in home medical equipment and patient support services.
Physical Requirements
- Prolonged periods working at a computer.
- Ability to occasionally lift items weighing up to 15 pounds.
How to Apply
If you’re passionate about patient care and want to grow with a company dedicated to making a difference, apply today and join the AdaptHealth team.
Happy Hunting,
~Two Chicks…