Help families access life-saving mental health care from home. Charlie Health is hiring a Patient/Care Scheduling Specialist to support teens, young adults, and their families as they move through intensive virtual treatment. If you have customer support chops, care about mental health, and like being the calm voice that keeps everything organized, this is right in your lane.
About Charlie Health
Charlie Health provides virtual, intensive outpatient mental health treatment for people with complex needs. Their model combines personalized care, group therapy, and family support to help clients who need more than once-a-week therapy but less than inpatient care. As a Scheduling Specialist, you’ll be part of the team making sure clients actually stay connected to that care.
Schedule
- Full-time, remote role (work-from-home)
- Must be authorized to work in the United States
- Not available to candidates in: AK, ME, DC, NJ, CA, NY, MA, CT, CO, WA, OR, or MN
- Typical shifts (Mountain Time):
- Mon–Fri: 10:00 a.m. – 7:00 p.m. MT (11–8 CT, 12–9 ET, 9–6 PT) OR
- Tues–Sat: 9:00 a.m. – 6:00 p.m. MT (10–7 CT, 11–8 ET, 8–5 PT)
- Required training: 2 weeks, Mon–Fri, 8:00 a.m. – 5:00 p.m. MT (9–6 CT, 10–7 ET, 7–4 PT)
- Fast-paced, metric-driven, contact center–style environment
What You’ll Do
- Call, email, and text newly admitted clients and families to complete enrollment and get them fully set up in their treatment plan
- Help clients understand insurance benefits and complete financial enrollments for the program
- Own the client schedule: book, adjust, and reschedule appointments so care stays consistent
- Act as a liaison between clients and internal teams (Admissions, Billing, Utilization Review, Outreach, Clinical)
- Track and address gaps in attendance by proactively reaching out when clients start missing or skipping sessions
- Support Clinical Care team requests to improve the overall patient and family experience
- Share aftercare resources and help families schedule post–Charlie Health appointments (e.g., outpatient therapists)
- Document all interactions accurately and on time in Salesforce (or similar CRM/EMR tools)
- Hit and maintain performance targets, including:
- Appointment scheduling volume
- Financial agreements completed
- Daily call volume
- Issue resolution rate and time to resolution
- Aftercare scheduling rate
- Customer satisfaction scores
What You Need
- Passion for supporting mental health access and alignment with Charlie Health’s mission and values
- High school diploma or equivalent (Associate’s or Bachelor’s is a plus)
- At least 2 years of experience in a customer or patient success/support role
- 1–2 years of hands-on experience with Salesforce or a similar CRM (Zendesk, Dynamics, Zoho, HubSpot, etc.)
- 1–2 years using call/contact center technology
- 1–2 years handling customer financial discussions; health insurance and medical billing familiarity is a strong plus
- Strong written and verbal communication skills with a calm, professional tone
- High emotional intelligence and ability to talk with people in stressful, sensitive situations
- Comfort working in a fast-paced, metric-driven remote environment
- Working knowledge of HIPAA policies and procedures
- Proficiency with: Slack, G-Suite, Microsoft Office, Zoom, EMR/CRM tools
- Must be work-authorized in the U.S. and fluent in English (bilingual is a plus, not required)
Benefits
- Full-time, salaried role with competitive pay (exact range listed on Charlie Health’s careers page)
- Comprehensive medical, dental, and vision coverage
- Additional mental health and wellness benefits
- Remote work with all major tools and systems provided
- Mission-driven culture focused on connection, compassion, and clinical outcomes
- Growth potential in a rapidly scaling behavioral health organization
If you want your day to actually matter and you’re comfortable balancing empathy with structure, this is a strong fit.
Roles like this don’t stay open long—especially fully remote ones in mental health.
Happy Hunting,
~Two Chicks…